Current jobs related to Senior Manager, Field Technology Services Hotel Operations - Singapore - Hilton - Area Office Singapore

  • Hotel Operations Manager

    7 days ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Job Title: Assistant Hotel ManagerThe Assistant Hotel Manager is a critical role within our hotel operations team, responsible for supporting the Hotel Manager in overseeing the overall performance of the hotel. This position ensures that all departments work in harmony to deliver exceptional guest experiences, maintain high standards of service, and drive...

  • Hotel Operations Manager

    1 month ago

    Singapore CONCORDE HOTEL SINGAPORE Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Concorde Hotel Singapore. As a key member of our hotel operations team, you will be responsible for overseeing the telephone operations, training and evaluating telephone operators, and developing procedures to improve efficiency and guest satisfaction.Key...

  • Hotel Operations Manager

    7 days ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Job SummaryAs a Hotel Operations Manager at LAGUNA HOTEL HOLDINGS PTE. LTD., you will be responsible for overseeing the smooth operation of hotel housekeeping services. This role requires a leader who can promote a guest-centric atmosphere, ensure quality assurance standards are met, and provide excellent communication skills.Key Responsibilities:Manage...

  • Hotel Operations Manager

    2 months ago

    Singapore CONCORDE HOTEL SINGAPORE Full time

    Hotel Operations ManagerAt CONCORDE HOTEL SINGAPORE, we are seeking a skilled Hotel Operations Manager to oversee the smooth functioning of our hotel telephone operations. As a key member of our team, you will be responsible for staffing, scheduling, and performance management of our telephone operators.Key Responsibilities:Develop and implement procedures...

  • Hotel Operations Manager

    7 days ago

    Singapore HOTEL NUVE PTE. LTD. Full time

    Hotel Operations ManagerAs a key member of the Hotel NUVE PTE. LTD. team, the Hotel Operations Manager plays a crucial role in ensuring the smooth running of hotel operations and delivering an exceptional guest experience. Key Responsibilities:Managing hotel operations, including front office, housekeeping, and revenue management.Identifying areas for...

  • Hotel Operations Manager

    7 days ago

    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesThe ideal candidate for this position will have a solid background in hotel operations, with a strong focus on engineering and maintenance. Key responsibilities will include:Primary ResponsibilitiesDeveloping and implementing a comprehensive maintenance plan to ensure the hotel's properties and facilities are in good working...

  • Hotel Operations Manager

    7 days ago

    Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesKey ResponsibilitiesLobby presence is crucial, greeting and escorting guests is a main dutyMonitor expected bookings, ensure guests are welcomed and greeted appropriatelyDeliver exceptional, professional guest service throughout their stayAnalyze customer feedback and provide strategic direction to enhance guest satisfactionBuild...

  • Assistant Hotel Manager

    1 week ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: Bugis Job Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...

  • Assistant Hotel Manager

    1 week ago

    Singapore A HOTEL BUGIS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Location: BugisJob Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards...

  • Assistant Hotel Manager

    1 week ago

    Singapore AMRISE HOTEL DICKSON PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Assistant Hotel Manager ($3000-$4000)Job Purpose:The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service,...

  • Assistant Manager, Banquet Operation

    1 week ago

    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesPrimary Responsibilities: To assist in the supervision during Banquet functions set-up, service and cleaning after the functions. To ensure all employees (including part-time employees and F&B tenant) are trained according to the established standards and conduct on-the-job training when needed Providing excellent service to all...

  • Hotel Service Officer

    7 days ago

    Singapore THE SULTAN HOTEL PTE. LTD. Full time

    Hotel Guest Service Officer PositionThe Sultan Hotel PTE. LTD. is seeking an experienced and skilled Hotel Guest Service Officer to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional guest service to our valued clients.Key Responsibilities:Registration...

  • Raffles Hotel Singapore

    1 week ago

    Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Roles & ResponsibilitiesA strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient,...

  • Assistant Hotel Manager

    2 months ago

    Singapore HOTEL NUVE PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryResponsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.Duties and Responsibilities:Operations·...

  • Hotel Duty Manager

    1 week ago

    Singapore ORCHARD RENDEZVOUS HOTEL, SINGAPORE Full time

    Roles & ResponsibilitiesSummary:This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business centre. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established...

  • Hotel Manager

    1 week ago

    Singapore OASIA HOTEL NOVENA, SINGAPORE Full time

    Roles & ResponsibilitiesResponsibilities Responsible for the proper, efficient and profitable functioning of the Hotel. Oversee the Front Office, Housekeeping & Laundry, Food & Beverage, Security and Engineering departments Prepare the long-term and short-term strategies and plan, budget and forecast for the Hotel together with the Executive Committee. ...

  • Capella Hotel Singapore Assistant Manager

    7 days ago

    Singapore CAPELLA HOTEL, SINGAPORE Full time

    Exceptional Customer Service ProfessionalThe Assistant Manager, Capella Connects & Reservations at Capella Hotel, Singapore provides guests, hotels, and fellow team members with top-notch customer service during call reservation processes. This role requires exceptional communication and interpersonal skills to deliver memorable experiences.The ideal...

  • Director of Operations

    7 days ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Job Title: Director of OperationsJob Summary:AMRISE HOTEL PTE LTD is seeking an accomplished and strategic Group Operations Director to lead and manage the operations of all hotels within our group. This pivotal role is responsible for ensuring the highest standards of service, operational efficiency, and profitability across all properties.Key...

  • Operations Manager

    1 week ago

    Singapore AMRISE HOTEL PTE LTD Full time

    Roles & ResponsibilitiesJob Title: Operations Manager ($4.500-$5.500)Location: BugisJob Type: Full-timeJob Summary:We are seeking an experienced and dynamic in Operations Manager to oversee the daily operations of multiple hotels within our portfolio. The ideal candidate will ensure that each property operates smoothly, maintains high standards of service,...

  • Senior Building Services Manager

    7 days ago

    Singapore FURAMA HOTEL SINGAPORE PTE LTD Full time

    Furama Hotel Singapore PTE Ltd is seeking a Senior Building Services Manager to join our team in the Engineering Department. The ideal candidate will have a sound knowledge in building services and engineering systems and be able to tackle engineering problems without much guidance required. Our company looks for candidates that have a minimum 5 years...

Senior Manager, Field Technology Services Hotel Operations

2 months ago

Singapore Hilton - Area Office Singapore Full time
Description

From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

The Senior Manager, Field Technology Services Hotel Operations - South East Asia (SEA) is responsible for the support of all technology-related matters in all trading hotels in the SEA region to ensure the delivery of our company’s strategic priority of maximizing performance and enhanced customer experience. SEA is an important region with current key operating assets and is also a key strategic growth market for Hilton. This role is critical in driving alignment between our corporate technology strategy and the regional and local business requirements.  

What will I be doing? 

Provide guidance, standards, and oversight to our owners and operators in the region in making those local technology decisions Ensure that property technologies are regionally relevant from a product and service perspective while staying true to Hilton Technology standards Develop strong collaborative partnerships with the regional and area offices, functional leaders, hotel operations team, hotel owners, brands, and the regional vendors Apply project management skills to manage central and regional projects for technology solutions that will support the growth and competitive advantage of the organization Support to complete capital and operational budget planning / review/ control for all managed hotels Ensure corporate IT standards and best practices are communicated and implemented  Determine priorities for Field Technology and the process for the assignment of work   Manage the cross-functional links between supporting departments  Monitor and drive SLA’s of core business partners and suppliers (e.g. global helpdesk and 3rd party vendors) Meet PCI related audit and technology internal audit compliance Coordinate the schedule of various technologies vendors in accordance with the overall project timeline Ensure regular contact and communications with key stakeholders Provide guidance and Field IT Operations support to Hotel IT Managers Identify tools, systems and processes necessary for operational efficiencies Work to establish and enforce policies and procedures that will improve the overall performance and effectiveness of the function    Provide on-site IT audits at hotel level when required  Prepare and submit monthly operation status report to key stakeholders Support the Cybersecurity Assessment process as required for new solutions Requirements

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

Excellent organizational and project management skills Excellent verbal, written, and presentation skills Strong risk analysis skills Creative and innovative problem-solving skills, viewing in both business and financial terms Take initiative when required Work effectively with third parties to deliver objectives Manage budgets and reporting to agreed timescales Work with accuracy at an acceptable speed Work methodically in ways others can understand Take responsibility for own work Use logical assumptions and factual information to make decisions Learn from past experience and continually seek to improve Ability to set, implement and maintain minimum standards Present ideas / facts clearly – using appropriate interpersonal style Consider feelings and needs of others in actions and decisions Seek ways to improve activities that produce a benefit to the customer (external or internal) Adapt willingly to change and is able to modify approach or style to achieve goals Develop constructive relationships both internal and external to Hilton Maintain effectiveness in situations of disappointment and shows a suitable level of tenacity Ability to prioritize efforts effectively and flexibly adapt to changing business requirements in a fast-paced, constantly changing environment Ability to influence internal and external service providers to meet or exceed Hilton’s project objectives

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

8 years of professional work experience in Technology or a related field 5 years of experience leading a team or individuals   Strong vendor management experience and owner relationship management Strong business level communication skills in English Travel up to / around 25%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

12 years of professional work experience in Technology or a related field Degree or certification in Program / Project Management Experience in hospitality-based business, with a mix of experience from operational and technology roles Strong knowledge of hotel operations and hospitality technology platforms  Global experience advantageous Proficiency in other SEA languages would be beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online