Customer Success Engineer
2 months ago
Customer Support Engineer (Video Analytics)
Responsibilities:
- Customer and Site Management:
- Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.
- Willingness to travel to customer sites as required.
- Implementation of Video Analytics solutions:
- Lead the implementation and integration of Ailytics’ Video Analytics solutions into customers’ workflows and systems.
- Troubleshooting:
- Troubleshoot and resolve technical issues to ensure customer satisfaction.
- Platform Administration:
- Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
- Cross-functional collaboration:
- Coordinate internal resources to address customer requirements effectively.
- Work collaboratively with internal teams to enhance the overall customer experience.
- Provide constructive product feedback and suggestions to Ailytics’ technology team.
- Documentation:
- Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
- Mentor for Interns:
- Provide guidance to interns on efficient and effective practices in daily tasks.
- Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.
- Keeping current:
- Stay informed about the latest industry trends and technologies to enhance customer success strategies.
Requirements
- Demonstrated experience in a customer success or account management role.
- Proven background in software development and/or technical support roles.
- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong project management and organizational skills.
- Customer-first mentality with a high dose of empathy.
- Self-starter, growth mindset, and able to work cross-team.
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