Customer Success Engineer

2 months ago


Singapore AILYTICS PTE. LTD. Full time

Customer Support Engineer (Video Analytics)

Responsibilities:

  • Customer and Site Management:
    • Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.
    • Willingness to travel to customer sites as required.
  • Implementation of Video Analytics solutions:
    • Lead the implementation and integration of Ailytics’ Video Analytics solutions into customers’ workflows and systems.
  • Troubleshooting:
    • Troubleshoot and resolve technical issues to ensure customer satisfaction.
  • Platform Administration:
    • Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
  • Cross-functional collaboration:
    • Coordinate internal resources to address customer requirements effectively.
    • Work collaboratively with internal teams to enhance the overall customer experience.
    • Provide constructive product feedback and suggestions to Ailytics’ technology team.
  • Documentation:
    • Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
  • Mentor for Interns:
    • Provide guidance to interns on efficient and effective practices in daily tasks.
    • Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.
  • Keeping current:
    • Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

  • Demonstrated experience in a customer success or account management role.
  • Proven background in software development and/or technical support roles.
  • Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong project management and organizational skills.
  • Customer-first mentality with a high dose of empathy.
  • Self-starter, growth mindset, and able to work cross-team.



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