Ecommerce Tech Operations Specialist

Found in: beBee S SG - 1 month ago

Singapore Maneuver Marketing Full time
1. SummaryWe are looking for a eCommerce Tech Operations Specialist with strong ownership, tech capabilities, problem solving and communication skills. Someone who understands automation and how to integrate software and applications for an eCommerce operation using the latest technologies.You will play a critical role in what our tech stack will look like and how it functions as well as supporting projects that drive towards building a global 9-figure eCommerce brand.With your support, we are looking to maintain high operational uptimes and service levels, maximise operational efficiency and create better operational workflows using tech.Applicants for this role must understand this:Our team is lean, yet growing quickly. The faster we grow, the more challenging your role becomes.As ecommerce operates 24/7, you must have a strong sense of ownership over your responsibilities. Maintaining 100% tech operations should be a passion.In just one year, we have gone from fulfilling 300 orders to currently more than 4000 a day. You must be quick to adapt as you will be joining us in the midst of scaling aggressively. The pace will be fast.This is not a role for someone expecting "easy", it will be far from it. This is only for those seeking challenge in a rapidly growing team with huge long-term potential.Note:We are NOT a marketing agency. This position is for our own ecommerce brand in the women's health space that we started 4 years ago. Over that period, we have grown the brand into a global 9-figure direct-to-consumer eCommerce business.2. Welcome to ManeuverOur goal is simple. To become a dominant player in world business by building brands that create a positive impact in various industries worldwide. All while providing the platform for talented individuals to learn, achieve and grow with a team that's like family.3. Your Job ScopeAs part of our Tech Operations team, you will be learning, planning, building, integrating, optimising, maintaining and troubleshooting the Tech/IT infrastructure for our eCommerce business.Our Tech/IT infrastructure includes but not limited to:Shopify, Shopify theme files, Carthook, One Click Upsell, Braintree, PayPal, VWO, Klaviyo, Recharge, Google Analytics, Hyros tracking platforms, Zendesk, NoFraud, Hotjar, ZapierActivities you will be working on:Plan for software setups to maximise operational efficiencySet up web pages, funnels, automations, tracking scripts etcIntegrate softwares across tech stack to increase team and business capabilityCustomizations to user interface and functionalityTroubleshooting bugs and malfunctionsLiaise with internal and external stakeholders on projects, change requests and tech issuesDaily checks on tech stack to maintain high operational uptime (eg. test purchases to ensure the website is functional, monitor alerts for system outages)Monitor and analyse reports and feedback to prevent new problem trendsImprove, support and document tech operation processes (eg. knowledge base articles, maintaining changelog)Highlight any opportunities or unusual observations or issuesExplore and learn new softwares that help improve operational features and efficienciesNew Tech/IT related projectsOther ad-hoc Tech/IT related activities4. Compulsory RequirementsSerious candidates who are looking to grow for the long term.Relevant experience in tech support/infrastructure roles.Deep interest and strong desire to grow in frontend and backend development.Strong understanding of JavaScript, HTML5 and CSS framework to troubleshoot issues - we have separate developer resources but direction will be provided by TechOps teamAbility to pick up new technologies, identify key features to leverage on and integrate it into existing systems within a short period.Great problem solving mindsets and skills - analytical, ability to think critically, adaptable and resilient to find solutions to complex problemsStrong ownership with a high level of initiative - proactive, ability to ensure goals are met, challenges are communicated, resolved and projects are seen to completion with quality.Understands the nature of "being on standby" for such roles - ability to respond to tech issues when required even during weekends and public holidays (within an aligned timeframe).Process driven mindset and systematic thought processesStrong communication skills - ability to breakdown and explain complex tech concepts and problems to non-tech savvy audiencesGood organisation, prioritisation and time management skills - you can be working on 5 projects at the same time in a fast-paced environmentStrong attention to detail and produces consistent quality work even under pressureAbility to self-manage, coordinate and plan workflow and project execution steps with teamA self-starter with a curious mindset to explore new ways of doing things - flexible and creative in designing new solutions to old problemsGreat team player - resourceful, able to work cohesively and contribute in a team while being able to carry out individual responsibilities independently and effectively.5. Bonus Requirements1 year of relevant hands-on experience in any CMS, OMS or specialised e-commerce platforms (Shopify, BigCommerce) while performing the scope of activities we have listedExperienced working with external developers/software vendorsExperienced with troubleshooting SAP, ERP, POS and Order Management SystemsExperienced with C++ , Python, PHP and RubyExperienced with tech operations project management methodologies (Agile, Scrum, Waterfall)Familiar with digital marketing6. How We're Growing With Great People- Creating The Right Environment For GrowthIt's not everyday that you get to work with an eCommerce brand that sells globally with thousands of new customers a day. This kind of fast-paced environment challenges talents to be at their best in terms of skills, mindset and management. You will be part of designing the tech infrastructure for an aspiring 9 figure eCommerce business. A rare opportunity for people who love a challenge.- We Care About Your OutcomesOn top of that, we provide mentoring and perspectives. While this position requires candidates to have experience, we believe that learning and growing never stops for anyone. The best way to learn is if you have someone (a mentor or peer) to help you see the "bigture" and make more effective decisions. It's invaluable to have a team who has your back.- Resources for learning and growingBeyond this, if there is relevant training that our team members can attend to grow themselves, we are more than happy to provide for. We invest thousands of dollars into programs and consultations with REAL experts. Not many companies believe in investing as heavily as we do into our talents. We believe it's a must to continuously reinvest in our people.- Team StructureWe have a flat hierarchy where ideas from everyone are valued. We do not operate on seniority or experience alone. We make decisions that drive towards our goals and we chase our goals as a team.- Career ProgressionOur progression structure is based on merit, contribution and performance. Some might move faster while others require time. It's purely up to the individual how fast they want to grow. We guide and create opportunities that fit your goals.7. The Type Of Talent We're Looking To Work With- People who want to be in the top 1% in their field. Committed to mastery and becoming an expert. Someone who has clarity in what they want and is willing to make sacrifices to be the best.- Long term thinkers. Our typical arrangement is anywhere between 3-5 years or more for you to develop core skills and gain a certain level of mastery. If you're looking for a short term stint to learn and go, this is not for you. Only serious applicants will be considered.- No drama professional talents. We have an extremely supportive and positive culture. As a company, we've worked hard to preserve this culture and have created a space that is safe to try, test and fail without judgement.- People who want to create something big. Our plans have been extremely ambitious and every time we set a big goal that scares everyone, we buckle down and figure out a way to hit it. This has been done for 3 years straight. Each goal, bigger than the next. You WILL be uncomfortable when such fast growth is expected. However if you manage to persevere, you will build an extremely resilient mindset that can handle the toughest challenges.- Strong work ethic. While the days of working 12-14 hour days are behind us, many of our young talents put extra hours into researching, learning and executing tests outside of the typical 8 hour work day. This has helped them rise quickly and take on lead roles in as fast as 6 months.8. Work ArrangementThis is a full-time remote position.Working hours: 10am - 7pm, Monday - Friday9. How To ApplyInterested?Click on the "Apply Now" button to get startedSubmit your most updated resume with your application.If you are shortlisted, prepare to fill up a questionnaire for us to get to know you better. We will get in touch with you to share the details of the next steps.Job Type: Full-timeSchedule:Monday to FridayExperience:E-Commerce: 1 year (Preferred)

  • Ecommerce Operations and Admin Executive

    1 week ago

    Singapore Onrain Ecommerce Pte. Ltd. Full time

    Who we are- Operating multiple online store brand stores in various Ecommerce shopping sites- Young team- No formal wear, be as casual as you wishJob Responsibilities:1. OperationsAnswering all inquiries from all platforms (qoo10,lazada,shopee etc) across all sites - No phone calls requiredFollowing up with all after sales issues promptlyEnsuring all return...

  • Ecommerce Operations and Admin Executive

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore ONRAIN ECOMMERCE PTE. LTD. Full time

    Roles & ResponsibilitiesWho we are- Operating multiple online store brand stores in various Ecommerce shopping sites- Young team- No formal wear, be as casual as you wishJob Responsibilities:1. Operations Answering all inquiries from all platforms (qoo10,lazada,shopee etc) across all sites - No phone calls required Following up with all after sales issues...

  • eCommerce Operations Specialist

    Found in: beBee S SG - 3 weeks ago

    Singapore Wow Technologies (Singapore) Pte. Ltd. Full time

    Process eCommerce orders, create shipping labels and communicate shipping instructions to logistics partners on a daily basis Track, trace and update the statuses of daily outgoing shipments Reply order-related customer inquiries Purchase shipping insurance Maintain precise, complete and organized payment records with logistics partners by verifying that...

  • eCommerce Operations Specialist

    Found in: beBee jobs SG - 2 weeks ago

    Singapore Wow Technologies (Singapore) Pte. Ltd. Full time

    Process eCommerce orders, create shipping labels and communicate shipping instructions to logistics partners on a daily basisTrack, trace and update the statuses of daily outgoing shipmentsReply order-related customer inquiriesPurchase shipping insuranceMaintain precise, complete and organized payment records with logistics partners by verifying that...

  • eCommerce Marketing Specialist

    Found in: beBee jobs SG - 1 week ago

    Singapore Roseonly Singapore Pte Ltd Full time

    This is a full-time role for an Ecommerce Sales & Social Media Marketing Specialist/Assistant located in Singapore. He/she will be responsible for overseeing day-to-day tasks associated with optimizing the ROSEONLY website (dotcom) for sales as well as developing and executing marketing strategies in various existing social media...

  • eCommerce Specialist

    1 week ago

    Singapore Let's Tok Pte. Ltd. Full time

    Let's Talk About the Role!On behalf of my client, we are looking for an eCommerce Specialist. You will spearhead the marketing strategies that facilitate online transactions. You are a creative designer skilled in web design and front-end development. You are responsible in driving successful campaigns with positive ROI.Let's Talk About Responsibilities!....

  • eCommerce Marketing Specialist

    Found in: beBee S SG - 3 weeks ago

    Singapore Roseonly Singapore Pte Ltd Full time

    This is a full-time role for an Ecommerce Sales & Social Media Marketing Specialist/Assistant located in Singapore. He/she will be responsible for overseeing day-to-day tasks associated with optimizing the ROSEONLY website (dotcom) for sales as well as developing and executing marketing strategies in various existing social media...

  • Junior Mobile Developer

    Found in: beBee S SG - 3 weeks ago

    Singapore Michael Page Full time

    Permanent role Global well-established organisation in the ecommerce tech industry About Our Client We are partnering with a global well-established ecommerce organisation, based in US. They are one of the largest global entertainment streaming platform across the world. Involved in the full software development lifecycle such as gathering users\'...

  • Ecommerce Executive

    Found in: beBee S SG - 4 weeks ago

    Rochor, Singapore Wellbeing ActivHealth Full time

    WellbeingSg is an ecommerce site marketing evidence base supplements , functional foods and health accessories. Our company is looking for an E-Commerce specialist to join our online marketing and sales team. Our ideal applicant is organized enough to manage our online inventory, sales and creative enough to help design social media campaigns to increase our...

  • Ecommerce Executive

    Found in: beBee S SG - 1 week ago

    Rochor, Singapore Wellbeing ActivHealth Full time

    WellbeingSg is an ecommerce site marketing evidence base supplements , functional foods and health accessories. Our company is looking for an E-Commerce specialist to join our online marketing and sales team. Our ideal applicant is organized enough to manage our online inventory, sales and creative enough to help design social media campaigns to increase our...

  • Ecommerce Executive

    Found in: beBee jobs SG - 1 week ago

    Rochor, Singapore Wellbeing ActivHealth Full time

    WellbeingSg is an ecommerce site marketing evidence base supplements , functional foods and health accessories. Our company is looking for an E-Commerce specialist to join our online marketing and sales team. Our ideal applicant is organized enough to manage our online inventory, sales and creative enough to help design social media campaigns to increase our...

  • Asia Pacific

    Found in: beBee S SG - 3 weeks ago

    Singapore Shiseido Full time

    MAIN PURPOSE   The incumbent is required to:   Lead vision, strategic initiatives, and ongoing management of the eCommerce business in Asia Pacific  “Triple hatting” country digital & ecommerce leadership roles for Thailand and Indonesia   The Organisation is open to considering applicants who are based in Singapore, Indonesia, and...

  • eCommerce & Marketing Executive

    1 week ago

    Singapore Unico Distribution Services Pte Ltd Full time

    eCommerceAssist the team in driving online sales targets from all ecommerce platforms (RedMart, FairPrice Online, PandaMart, Lazada, Amazon, Shopee, etc)Maintain product listings, images, campaigns, orders, delivery fulfillment, payments, refunds/returns, customer service and enquiries in all ecommerce platformsCoordinate with brand personnel, operations,...

  • Regional Ecommerce Director

    3 days ago

    Singapore Shiseido Asia Pacific Pte. Ltd. Full time

    MAIN PURPOSEThe incumbent is required to lead vision, strategic initiatives and ongoing management of the eCommerce business in select geographies.KEY RESPONSIBILITIES. Work closely with the Vice President of Digital and eCommerce and various teams (mainly global, regional and local digital and brand teams) to accelerate Shiseido Group's eCommerce business,...

  • Developer Marketing Specialist

    Found in: beBee S SG - 2 weeks ago

    Singapore Adecco Full time

    Looking for a Developer Marketing Specialist Looking for a Developer Marketing Specialist A leading tech MNCThe OpportunityAdecco is partnering our client, one of the world\'s largest tech organizations We are looking for a Developer Marketing Specialist The role will start out as a contract (Renewable) Candidates who are immediately available/ able to...

  • Senior eCommerce Manager APAC

    Found in: beBee jobs SG - 1 week ago

    Singapore River Proclinical Full time

    Proclinical are recruiting for a Senior eCommerce Manager APAC (6 months maternity cover) to join a pharmaceutical organisation. This role is on a contract basis and is located in Singapore.Please ensure that you are eligible for working in the location without any sponsorship or relocation assistance. Responsibilities:Guarantee that legal concerns are...

  • Regional Ecommerce Director

    Found in: Talent SG 2A C2 - 2 days ago

    Singapore SHISEIDO ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesMAIN PURPOSEThe incumbent is required to lead vision, strategic initiatives and ongoing management of the eCommerce business in select geographies.KEY RESPONSIBILITIES· Work closely with the Vice President of Digital and eCommerce and various teams (mainly global, regional and local digital and brand teams) to accelerate Shiseido...

  • Ecommerce & Marketing Assistant

    Found in: beBee S SG - 4 weeks ago

    Singapore SHENG SHENG F & B INDUSTRIES PTE LTD Full time

    Roles & ResponsibilitiesEcommerce Operations- Manage and own daily operational activities related to inventory & warehouse management, order fulfilment and logistics- Identify areas of improvement to enhance operational efficiency- Manage and own website and marketplace to ensure that our digital shopfronts are accurate and fresh to provide an excellent...

  • eCommerce Operations Intern

    Found in: beBee jobs SG - 1 week ago

    Singapore Teamlink Marketing Pte Ltd Full time

    Roles and ResponsibilitiesManage e-Commerce stores on various platforms.Manage order fulfilment, order picking & packing, tracking of inventory.Manage customer online enquiries, respond to customer's queries.Assist with placements of orders, refunds, exchanges or complaints.Work closely with the warehouse and operations team.Monitor and consolidate customer...

  • eCommerce Operations Intern

    Found in: beBee S SG - 3 weeks ago

    Singapore Teamlink Marketing Pte Ltd Full time

    Roles and Responsibilities Manage e-Commerce stores on various platforms. Manage order fulfilment, order picking & packing, tracking of inventory. Manage customer online enquiries, respond to customer's queries. Assist with placements of orders, refunds, exchanges or complaints. Work closely with the warehouse and operations team. Monitor and...