Customer Insights Lead, I-SEA

1 month ago

Singapore Takeda Pharmaceuticals Full time

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

About the role:

The position is responsible for providing a deep understanding of our brands and therapeutic areas by identifying key strategic business questions, conducting market research and data analytics, and delivering actionable insights to support the strategic vision and products for I-SEA. Specifically:

  • Become a trusted advisor, strategic partner, and subject matter expert in customer insights to business leaders across ISEA.

  • This position will be responsible for building internal capabilities across 7 countries, serving as a liaison, and driving collaboration between regional and global teams.

  • Deep working knowledge of quantitative and qualitative techniques, including MMM, Forecasting, Conjoint Analysis, brand / market tracking and understanding, segmentation, as well as traditional qualitative techniques & ethnographies.

  • Strong leadership, collaboration and confidence to lead the team to ask the right questions and build internal and external consensus.

  • The position requires a deep critical thinker who can quickly build equity with the organization to influence the cross-functional teams. Ability to multi-task and successfully prioritize competing priorities while effectively managing budgets.

  • Strong story-building capabilities - the ability to distil complex data and business issues into appropriate and concise recommendations for the business.

How you will contribute:

  • Develop key business questions and independently lead market research and data analytic initiatives to support brand strategy. This includes identifying market research needs, selecting vendors, designing and executing studies, and interpreting research findings.

  • Develop and maintain strong relationships with external research agencies, consultants, and vendors to leverage their expertise and resources for market research projects.

  • Implement best practices and innovative approaches to continuously improve the effectiveness and efficiency of market research processes and data analytic methodologies.

  • Apply your business acumen and analytical skills to diagnose external market insights. Provide well-founded recommendations to support key business decisions and drive outcomes.

  • Act as a strategic partner to the I-SEA Leadership Team. Contribute to brand strategy development by translating market research insights and data into actionable recommendations.

  • Proactively identify insight needs and gaps within the business. Recommend appropriate approaches to address these needs effectively.

  • Develop customer and consumer insights that are actionable across ISEA countries, with a focus in vaccines

  • Utilize modern data visualization and analytics technologies to create dynamic business presentations & dashboards.

  • Promote the use of high-quality data and support a culture of fact-based decision-making in Marketing and Commercial teams.

  • Ability to easily explain, support, and influence diverse research options to audiences with uneven levels of market research experience.

  • Serve as a coach and mentor to our Customer Insights colleagues within the countries.

  • Collaborate with ethics, compliance, and legal teams to establish and maintain processes for ethical and legally compliant market research execution.

  • Champion a culture of integrity, ensuring adherence to ethical standards and legal guardrails throughout all stages of market research and data analytic activities.

  • Collaborate with colleagues in global market research to ensure India and Southeast Asia are represented in global studies, and that our markets pull through valuable insights generated.

What you bring to Takeda:

  • A minimum of five years of experience in market research and data analytics, preferably within the pharmaceutical or healthcare industry.

  • A minimum of 8-10 years of progressively responsible roles in market research / data analytics.

  • A proven ability to coach and lead others, both through formal and informal reporting lines.

  • A minimum of two years of experience in working with countries in Emerging Markets.

  • Bachelor's degree in business, marketing, life sciences, or a related field. A Master's degree or MBA is preferred.

  • Strong analytical skills and proficiency in utilizing various market research tools, methodologies, and data analysis techniques.

  • Proven ability to collaborate effectively with cross-functional teams, including ethics and compliance, legal, regulatory affairs, marketing, and sales.

  • Familiarity with pharmaceutical regulations and compliance requirements related to market research.

  • Excellent communication and presentation skills with the ability to convey complex information in a clear and concise manner.

  • Experience in conducting market research and understanding the nuances of diverse markets.

  • Strategic mindset with the ability to translate market insights into actionable strategies and recommendations.

  • Strong project management skills with the ability to manage multiple projects simultaneously and meet tight deadlines and budgets.

  • Proficiency in relevant software applications, including MS Office Suite, statistical analysis tools, and market research platforms.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or any other characteristic protected by law.

Locations

Singapore, Singapore

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

  • Manager, Revenue Operations, SEA

    6 days ago

    Singapore Airwallex (singapore) Pte. Ltd. Full time

    Airwallex is looking for a professional with commercial sales and revenue operations experience and a hunger to grow our commercial operations in SEA. Our Revenue Operations is a multi-disciplinary team focused on building a scalable and efficient revenue engine. We work across people, process, systems, data and enablement.This role will grow the Revenue...

  • Regional Commercial Leader, Sea Qsr

    3 weeks ago

    Singapore Michael Page Full time

    The Regional Commercial Leader, SEA - QSR is responsible for driving direct and channel sales of existing and new solutions, mostly around sanitization and cleaning chemicals, into the customer base. Besides, this role will be responsible for leading twelve headcounts, who cover field sales, field service and technical support.Client Details Our client, a US...

  • Regional Commercial Leader, Sea Qsr

    1 month ago

    Singapore Michael Page Full time

    The Regional Commercial Leader, SEA - QSR is responsible for driving direct and channel sales of existing and new solutions, mostly around sanitization and cleaning chemicals, into the customer base. Besides, this role will be responsible for leading twelve headcounts, who cover field sales, field service and technical support.Client Details Our client, a US...

  • Sea Freight Assistance

    3 weeks ago

    Singapore Yat Lye Airfreight Pte Ltd Full time

    Yat Lye Airfreight Pte LtdOperation Assistance (Freight Forwarding)Changi Airfreight Centre, 7 Airline Road Singapore 819834Air freight/Sea FreightRoles ResponsibilitiesAbout Yat LyeEstablished in 1976 , Yat Lye Airfreight is a leading integrtated and well known of Airfreight and Sea freightFor forwarding logistics service expert in Singapore, Indonesia and...

  • Service Manager SEA

    2 weeks ago

    Singapore Simpson Marine (sea) Pte Ltd Full time

    Position : Service Manager SEALocation : Singapore (On-site)Reports to : Country Sales Manager, Singapore / Chief Operating OfficerJOB PURPOSESTo develop and maintain resources, procedures and working environment that enables the Service Department in Singapore, Malaysia and Indonesia to reliably achieve its primary goals. These goals include:1. To provide...

  • Maintenance Lead

    4 weeks ago

    Singapore Searchasia Consulting Pte. Ltd. Full time

    Responsibilities:Responsible to lead and manage team to ensure all Mechanical and E&I maintenance activities are carried out in accordance with the Company's HSEQ Standards, statutory requirements, Company Maintenance & Management System and best industry maintenance practices.Ensure that industry best practices and relevant maintenance strategies are...

  • Senior Director, Brand

    7 days ago

    Singapore Adidas Full time

    Purpose & Overall Relevance for the Organization: Be the Brand's face and voice, internally and externally, in South East Asia (SEA) Cluster. Define the overall brand strategy for the cluster; lead the development and implementation of the cluster's go-to-Market plan and process, with a specific focus on growing the business vertically as well as driving...

  • Senior Director, Brand

    4 days ago

    Singapore Adidas Singapore Pte Ltd Full time

    Purpose & Overall Relevance for the Organization:Be the Brand's face and voice, internally and externally, in South East Asia (SEA) Cluster. Define the overall brand strategy for the cluster lead the development and implementation of the cluster's go-to-Market plan and process, with a specific focus on growing the business vertically as well as driving brand...

  • Senior Director, Brand

    1 week ago

    Singapore adidas Full time

    Purpose & Overall Relevance for the Organization:   Be the Brand's face and voice, internally and externally, in South East Asia (SEA) Cluster. Define the overall brand strategy for the cluster; lead the development and implementation of the cluster’s go-to-Market plan and process, with a specific focus on growing the business vertically as well as...

  • Insights Director

    6 days ago

    Singapore French Chamber Of Commerce In Singapore, The Full time

    On behalf of one of its clients, an Insights & Strategy Consultancy, the French Chamber of Commerce is looking for a Consumer Insights Director - Luxury & Premium Brands.Our client is a leading subscription-based platform offering insights and data subscriptions to leading luxury brands across different luxury verticals, looking to gain affluent consumers'...

  • Maintenance Lead

    4 weeks ago

    Singapore SEARCHASIA CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Responsible to lead and manage team to ensure all Mechanical and E&I maintenance activities are carried out in accordance with the Company’s HSEQ Standards, statutory requirements, Company Maintenance & Management System and best industry maintenance practices. Ensure that industry best practices and relevant...

  • Assistant Manager, Customer Service

    1 month ago

    Singapore adidas Full time

    Purpose & Overall Relevance for the Organization: This diverse role will be responsible for a variety of commercial services primarily managing the allocated cross-border SEA customer portfolio from order to cash cycle with excellent sales and operational planning. The developmental goal would be for this candidate to succeed into a KAM within the team,...

  • CRM Senior Specialist/ Assistant CRM Manager, SEA

    3 weeks ago

    Singapore Ralph Lauren (singapore) Private Limited Full time

    Overview:The Assistant CRM Manager / Senior CRM Specialist at Ralph Lauren will report directly to the Regional Marketing Manager, SEA with a functional report into the CRM Lead GCSEA. This role will be responsible for providing support to the local marketing team in implementing all CRM programs and activities online and offline. This role is crucial in...

  • CRM Senior Specialist/ Assistant CRM Manager, SEA

    4 weeks ago

    Singapore RALPH LAUREN (SINGAPORE) PRIVATE LIMITED Full time

    Roles & ResponsibilitiesOverview:The Assistant CRM Manager / Senior CRM Specialist at Ralph Lauren will report directly to the Regional Marketing Manager, SEA with a functional report into the CRM Lead GCSEA. This role will be responsible for providing support to the local marketing team in implementing all CRM programs and activities online and offline....

  • Manager – Equipment Management

    6 days ago

    Singapore SEA LEAD SHIPPING PTE. LTD. Full time

    Roles & ResponsibilitiesJob purposeThe purpose of this role is to manage effective Container Control & Logistics, including but not limited to container supply/demand planning and execution, repositioning management, EMS and D&D management.Main tasks and responsibilities:Container Control Aspect.- Container Fleet Management including On/Offhire planning and...

  • Product Manager

    2 days ago

    Singapore I-SPRINT INNOVATIONS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities You must be able to communicate with all areas of the company. You will work with the Product Engineering team and Product Owners in helping to define product features that meet customers’ deployment and usability requirements. You will work with the Marketing team in helping them to understand the positioning,...

  • Post Sales Engineering Leader

    2 weeks ago

    Singapore, Singapore, SG Johnson Controls International Full time

    What you will do:Responsible to deliver high quality technical solution and engineering deliverables aligned with project schedule to achieve revenue, margin, and customer satisfaction.Collaborate across functions (project delivery, sales, backend engineering teams, procurement, and product management) to ensure on time delivery and cost reduction.Provide...

  • Oracle Campus Consultant Lead

    3 weeks ago

    Singapore S & I Systems Pte Ltd Full time

    Responsibilities: -. Provide PeopleSoft functional consulting services by acting as subject matter expert and leading clients through the entire systems development lifecycle. Provide professional services in maintaining, supporting and enhancing the PeopleSoft Campus Solutions 9.0/9.2., HCM, FSCM. Analyse, design, test and maintain PeopleSoft Campus...

  • Regional Service Head

    3 weeks ago

    Singapore Delta Electronics Int'l (singapore) Pte. Ltd. Full time

    The Director of Service will be responsible for creating and executing the development of Delta SEA Region's service strategy. The Director of Service will be overall responsible for developing, planning and overseeing all service activities with the SEA Region, including managing the financial and human resources involved. The service strategy and...

  • Oracle Campus Consultant Lead

    2 weeks ago

    Singapore S & I SYSTEMS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: -• Provide PeopleSoft functional consulting services by acting as subject matter expert and leading clients through the entire systems development lifecycle• Provide professional services in maintaining, supporting and enhancing the PeopleSoft Campus Solutions 9.0/9.2., HCM, FSCM• Analyse, design, test and...