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Access Ambassador
5 days ago
JOB SCOPE
Customer Relations
- Ensure compliance with regulations related to restricted access points within Casino HLGA area.
- Actively manage HLGA entrance points to ensure that no membership breaches of entry regulations occur.
- Proactively greet guests, visitors, and others within the casino environment.
- Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
- Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
- Work flexibly to contribute to a supportive team environment
Communication
- Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
- Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
- Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
- Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
- Actively promote services and events, and participate in necessary tournaments, events, and promotions.
- Keep all information on guest activity and Casino operations confidential.
- Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
- Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
- Any other duties as required.
JOB REQUIREMENTS
Education & Certification
- High School Graduate
Experience
- 1 year’s experience in a hospitality or casino role preferred.
Competencies
- Have a track record of personally providing excellent customer service.
- Excellent customer service skills.
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