Access Ambassador

5 days ago


Singapore MARINA BAY SANDS Full time

JOB SCOPE

Customer Relations

  • Ensure compliance with regulations related to restricted access points within Casino HLGA area.
  • Actively manage HLGA entrance points to ensure that no membership breaches of entry regulations occur.
  • Proactively greet guests, visitors, and others within the casino environment.
  • Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
  • Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.
  • Work flexibly to contribute to a supportive team environment

Communication

  • Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
  • Facilitate communications between Casino Operations and other departments regarding supporting functions and maintaining the casino environment.
  • Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
  • Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
  • Actively promote services and events, and participate in necessary tournaments, events, and promotions.
  • Keep all information on guest activity and Casino operations confidential.
  • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
  • Any other duties as required.

JOB REQUIREMENTS

Education & Certification

  • High School Graduate

Experience

  • 1 year’s experience in a hospitality or casino role preferred.

Competencies

  • Have a track record of personally providing excellent customer service.
  • Excellent customer service skills.

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