Channel Operations Manager, JAPAC

1 month ago

Singapore Palo Alto Networks Full time

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

Your Career

We are looking for a Channel Operations Manager to support the JAPAC Theatre Channel management team. This role will drive and enable programs and processes that will deliver significant value to our partners, distributors, and sellers. You will own and maintain various operations cadence, monitoring and improving the overall pulse of partner programs through systems and tools, processes, and metrics. This position relies on an understanding of program management, sales operations, various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.). This role reports to the Director, JAPAC Sales Operations with a dotted line into the Director, JAPAC Channel and Commercial Sales.

Your Impact

  • Partner with the Regional Channel Leadership team on the JAPAC Channel and Commercial Strategy via Initiatives and programs

  • Coordinate activities and provide operational support to our NextWave partner program, Managed Service Provider program, and other Channel related programs

  • Assist in process improvement of partner programs

  • Assist in sales strategy and segmentation and expansion of new routes to market

  • Enable and support GTM offers including bundles, aimed at the Commercial market - track and drive related sales campaigns

  • Assist with high volume transactions via deals & orders desk, systems enhancements and automation and internal teams (working cross functionally, problem solving, ensuring channel sales leadership is aligned)

  • Assist with tasks related to data cleansing/partner onboarding support, deal registrations, program compliance and working with the partner program team to develop necessary communications and enablement

  • Assist with tool maintenance and clean-up projects (SFDC hygiene, etc.).

  • Build and provide process documentation and training for stakeholders (internal teams, sales resources, partner /distributors)

  • Support and drive continuous improvement by applying data analysis to identify areas of improvements and close gaps

  • Review and identify areas for improvement leading to operational efficiency, process optimization and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)

  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness

Your Experience

  • 8+ years Channel and or Sales Operations experience

  • Well experienced in Channels, Sales, and interfacing cross-functionally in the high tech industry

  • Ability to coordinate programs cross-functionally to deliver on-time measurable results

  • Ability to liaise with all areas of the business

  • Self-starter, able to establish own priorities, initiatives and drive to closure

  • Works well under pressure of heavy workload and time constraints

  • Strong communication and presentation skills

  • Knowledge and experience with common business applications and tools such as Salesforce.com, G-Suite, MS Excel, Tableau etc.

  • Leveraging FlexWork, this role requires good time management and organization skills to balance support across JAPAC region as well as liaising with HQ (US)

The Team

The channel organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission. Channel development is an extension of the territory sales team, with the ultimate goal to train and enable our channel partners to become empowered in the use and sales of our products.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes

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