Boutique Manager, IWC

Found in: beBee S SG - 2 weeks ago

Singapore Richemont Full time

Mission:
The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.

 

Responsibilities:

 

Business Performance & Operations
▪ Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
▪ Analyze performance to identify business needs and turn them into individual actions and objectives
▪ Lead the team to successfully implement and achieve business growth in new retail channels
▪ Ensure operations comply with company policy while consistently improving the functioning of the boutique.
▪ Maintain boutique image according to the brand’s standards
▪ Build and maintain strong collaboration with stakeholders as well as office team

 

Client Experience & Development
▪ Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided

▪ Lead the team to host clients with the ability to establish strong relationships

▪ Execute service excellence to increase client satisfaction and retain customer loyalty

▪ Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
▪ Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience
▪ Manage client database by applying IWC’s guidelines

 

People Development
▪ Identify and recruit new talents, compose and retain a high performing team
▪ Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value
▪ Conduct in-store training, coaching and daily briefs
▪ Build individual objectives and development plans
▪ Conduct one-to-one coaching sessions to review performance and provide constructive feedback
▪ Oversee annual review process for boutique staff, assess team and individual performances

 

Profile:
▪ Strong entrepreneurial spirit, leadership skills and sales skills
▪ Excellent communicator who is passionate in building relationship and networking, with strong social skills
▪ High emotional intelligence and general education
▪ Ability to positively lead, coach and develop talents / team members from different backgrounds
▪ Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
▪ Strong sense for client satisfaction, luxury experience, etiquette and human behavior
▪ Manifest customer centricity mindset in all aspects of the business
▪ Open and outgoing personality
▪ Team player with good interpersonal competences and empathy
▪ Fluent in local language and English and ideally one more relevant tourist language
▪ 4-5 years of boutique management experience or equivalent experience in hospitality
▪ Applicants with background in luxury retail sales or hospitality preferred

 

Recruitment Process – Validation Levels:
1. Local Market: Talent Acquisition Partner, 
2. Local Market: Retail Manager and Commercial Director
3. Local Market: Managing Director
 

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