Infrastructure Engineer III, Production Management Incident Manager

4 weeks ago

Singapore JPMorgan Chase Full time
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within the Corporate Technology and Employee Platforms, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
  • Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
  • Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders.
  • Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
  • Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization.
  • Drives Major Incidents to resolution authoritatively and confidently.
  • Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis.
  • Assists with root cause analysis for all critical Major incidents and driving resolution to the issues.
  • Partners with peers to assist in coordination and identification of "Air Traffic Control" across the various technical estates during the incident.
  • Deals with change and problems related to Incident and overall Production Management.


Required qualifications, capabilities, and skills

  • Bachelor's degree in Computer Science/Information Systems/Engineering or related disciplines
  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


Preferred qualifications, capabilities, and skills

  • Experience in Incident Management tools, specifically Service Now
  • Experience with one or more general purpose programming languages and/or automation scripting
  • AWS Cloud Practitioner
  • Working understanding of public cloud


About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

  • Manager, Major Incident Management

    1 month ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...

  • Manager, Major Incident Management

    1 month ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

  • Data Center Critical Facilities Engineer III

    1 month ago

    Singapore Equinix Full time

    Who are we?Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring toEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness...

  • IT Infrastructure Manager

    2 weeks ago

    Singapore Eames Consulting Full time

    Job Description Our client, a well-known financial insitution is looking for an IT Infrastrucrure Architect to join their Cyber Security team in Singapore. This role is ideal for a leader with deep expertise in IT infrastructure architecture, capable of designing, managing, and optimizing complex infrastructure systems while ensuring security and...

  • IT Infrastructure Manager

    1 week ago

    Singapore Eames Consulting Full time

    Our client, a well-known financial insitution is looking for an IT Infrastrucrure Architect to join their Cyber Security team in Singapore. This role is ideal for a leader with deep expertise in IT infrastructure architecture, capable of designing, managing, and optimizing complex infrastructure systems while ensuring security and operational excellence. The...

  • Data Center Critical Facilities Engineer III

    1 month ago

    Singapore Equinix Full time

    Who are we?Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring toEquinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital...

  • Data Center Critical Facilities Engineer III

    1 month ago

    Singapore Equinix Full time

    Who are we?Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring toEquinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital...

  • Data Center Critical Facilities Engineer III

    1 month ago

    Singapore Equinix Full time

    Who are we?Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring toEquinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders...

  • Command Centre

    3 weeks ago

    Singapore Singtel Group Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is...

  • IT Infrastructure Manager | Singapore, SG

    1 week ago

    Singapore Eames Consulting Full time

    IT Infrastructure Manager Our client, a well-known financial insitution is looking for an IT Infrastrucrure Architect to join their Cyber Security team in Singapore. This role is ideal for a leader with deep expertise in IT infrastructure architecture, capable of designing, managing, and optimizing complex infrastructure systems while ensuring security...

  • VP, SNOC

    2 weeks ago

    Singapore DBS Bank Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...

  • Infrastructure Operations Engineer

    3 months ago

    Singapore TAKE-TWO ASIA Full time

    Who We Are:2K develops and publishes interactive entertainment globally for console systems, handheld gaming devices and personal computers, including smartphones and tablets. 2K is a leading publisher of today's most popular gaming genres and most well-known for critically acclaimed game franchises like NBA 2K, WWE 2K, Bioshock, Borderlands, Evolve, XCOM...

  • Infrastructure Engineer

    1 month ago

    Singapore Singtel Group Full time

    Will you be part of the extraordinary? NCS's mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our...

  • Cybersecurity Incident Responder

    2 days ago

    Singapore Citi Full time

    About the RoleCiti is seeking a highly skilled and experienced Cybersecurity Incident Responder to join our Security Operations Center (SOC) team. As a key member of our incident response team, you will play a critical role in protecting Citi's infrastructure, assets, clients, and stakeholders from cyber threats.Key ResponsibilitiesTriage and Investigation:...

  • VP/AVP, SNOC

    2 weeks ago

    Singapore DBS Bank Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...

  • Infrastructure Engineer

    1 month ago

    Singapore Singtel Group Full time

    Will you be part of the extraordinary? NCS's mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our...

  • Senior Associate, SNOC

    3 weeks ago

    Singapore DBS Bank Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...

  • Senior Manager, It Operations

    3 months ago

    Singapore JTC Corporation Full time

    What the role is:Reporting to the Head of Digital Operations Centre, you will play a pivotal role in ensuring Readiness, Response, and Recovery. This encompasses monitoring system health, performance, and compliance, including collecting data from metrics, logs, and events. You will process this data to transform and enrich it for meaningful analysis...

  • Associate Director, IT Infrastructure

    3 months ago

    Singapore Singtel Group Full time

    Job Responsibilities:   Management and Leadership a)    Reporting to Director, IT, the role would be managing the IT Infrastructure team (less Service Desk and Asset Management Team), ensuring the Corporate IT Infrastructure of NCS are operationally readiness, resilient, reliable and scalable. b)    Management of NCS Corporate IT...

  • Cyber Incident Responder

    1 month ago

    Singapore UBS Full time

    Your role Are you keen on working in world class Cyber Security Operations Center for one of the best Swiss private banks? Do you have related experience and are willing to take it further by learning how to defend an enterprise against cyber-attacks? We are looking for an incident response expert who will: • respond to cyber security incidents covering...