Credit & Collection Analyst
Found in: beBee S SG - 1 month ago
The Credit & Collection Analyst is responsible for supporting the AR management for the assigned markets/customers. This includes reviewing the business plan and providing credit alignment, verifying and processing sales orders, managing portfolio accounts, coordinating with commercial teams and customers for payments. This role directly interfaces with internal and external customers to resolve account discrepancies and build long-lasting relationships to drive collections and managing overdue. The Credit & Collection Analyst actively collaborates with other Credit team members and peers in Commercial, Customer Service, Treasury Back Office and Commercial Finance to identify and resolve issues related to order release and potential cash flow problems.
Role Responsibilities- Perform credit reviews for customers in assigned markets, making sure the required documents are in place for assigning credit, correct risk category is defined in the system.
- Coordinate with Commercial and Commercial Finance teams to pre-align the credit requirements for the respective markets/customers based on sales plan and initiate for required actions/approvals.
- Manage the portfolio accounts handled within the prescribed policy, reviews List of Orders on Hold and perform credit decision on daily basis.
- Performs daily collection activities such as contacting customers/ respective commercial teams for past dues, payment advice, reconciliation of accounts, sending follow-up inquiries.
- Updates payment collection template for the Treasury team daily.
- Coordinate with Credit Insurance Company and provide required information for coverage, timely updates and follow ups.
- Maintains high level performance of customer portfolio, driving process improvement in the end-to-end Order-to-Cash cycle.
- Reviews distribution agreements or contracts to ensure adherence to Credit Policy.
- Reviews and maintains customer’s securities (e.g. Banker’s Guarantee, Standby Letter of Credit, and Letter of Credit).
- Performs daily AML testing, monitor, and escalate any unapplied collections.
- Structures and owns deduction resolution strategies to identify and process account adjustments.
- Quarterly bad debt provision and write-off working.
- Reduction in 90 days outstanding and DSO improvement.
- Maintains accurate records including notes on customer communication and follow up plans.
- Creates reports relating to account receivable and cash flow forecasting.
- Supports internal & statuary audits of the accounts receivable and improve efficiency.
- Engages in projects and process improvement initiatives as assigned by the Credit Manager.
- Escalate any potential defaults to the Credit Manager for review and appropriate action.
- A Bachelor’s degree in finance/accounting or equivalent with 4+ years of experience.
- Experience with reconciliation of complex accounts
- Competency with large ERP systems, preferably SAP
- Confidence to deal with a range of stakeholders
- Proficiency with Windows and MS Office, especially in Excel
- Experience in shared services environment is plus
- Strong analytical skills and attention to detail
- Good business acumen for problem solving
- Excellent time management skills and ability to prioritize a demanding workload
- Solid written and oral communication, knowledge of English and Mandarin (to work with stakeholders in assigned markets) is required
- Ability to be flexible in a highly changing environment
- Go getter and self-motivated
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