Senior Associate Engineer
2 months ago
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Be a Part of Something BIG
Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Infrastructure and System Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Infrastructure and System Engineering. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?
Make an Impact by
- Handle and clear trouble tickets escalated by MSS/TAC L2 via the customer management platform promptly and efficiently.
- Perform technical troubleshooting on mobile coverage issues through the fault management platform, which may include on-site visits.
- Work closely with the radio planning, optimization, operation, and maintenance teams to resolve customer issues effectively.
- Follow standard procedures strictly in the escalation process to achieve optimum ticket closure time, ensuring high customer satisfaction.
- Participate in automation projects aimed at improving the efficiency of the customer management platform.
- Capable of managing both routine and additional workloads, successfully completing assigned and extra tasks while meeting quantitative targets.
Skills for Success
- A completed diploma from a reputable Polytechnic
- 3 years or less work experience
- Basic knowledge of 4G/5G technologies is a plus
- Strong analytical and troubleshooting skills
- Must be a team player
- Independent, self-motivated, and a quick learner
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