Customer Service Officer

Found in: beBee S SG - 1 month ago

Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

Highlights:

  • Health insurance
  • Dental reimbursement
  • AWS + Performance Bonus
  • Friendly environment
  • Havelock MRT Station (TE16) just outside our office
  • Birthday leave

 

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

 

Job Description:

  • Effectively handle and manage customers’ feedback and complaints
  • Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
  • Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
  • Work closely with team members to ensure accurate and timely delivery of services
  • Participate actively in the customer retention program and strategy
  • Tracks and assist in collection of outstanding payments in relation to the income generated from your department
  • Ad-hoc duties such as billing and filing
  • Perform other duties or projects assigned

 

Requirements:

  • Minimum Diploma level and above with 2 years of experience in service-related industry
  • Meticulous, organised and an effective team player
  • Ability to converse fluently and professionally with Chinese speaking clients
  • Urgent hiring
  • Immediate commencement

 

Other information:

Working Days and Hours: Monday – Friday; 8.30am – 6pm


Summary of role requirements:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role

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