Concierge (CBD Area)
2 weeks ago
Responsibilities
- Project an exceptionally professional demeanour with a strong focus on hospitality and top-notch customer service.
- Ensure every customer/tenant receives a warm and genuine welcome upon arrival and a heartfelt farewell when departing, both from you and your team.
- Provide assistance at the driveway or entrance while maintaining an elegant appearance in the customer lobby and Concierge areas at all times.
- Create unforgettable experiences for customers/tenants by delivering swift and personalized service, with a keen eye on recognizing and recording their preferences.
- Resolve tenant concerns promptly and utilize their feedback to enhance overall service satisfaction.
- Gather and share local insights to fulfil customer requests, including information about sporting events, points of interest, and local dining establishments.
- Foster strong customer and tenant relationships in a brief period.
- Skillfully meet the unique cultural requirements of customers from diverse backgrounds around the world.
- Extend a tailored service experience to C-Suite or equivalent customers/tenants.
- Support in any other ad-hoc duties when assigned
Requirements
- Minimum O' level
- Ability to handle difficult situations
- Willing to work on weekends & public holidays
- Able to start immediately or within short notice
- Singaporeans only
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