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CRM Business Analyst

4 months ago

Singapore Charterhouse SG Full time

Roles & Responsibilities

  • Play a key role in supporting the operations of SAP Hybris Cloud for Customer, Hybris Marketing, and Hybris Cloud Integrator applications within the company.

  • Collaborate closely with stakeholders and users to integrate technical and application elements in alignment with business needs.

  • Address incident and problem tickets escalated from the Service Desk within agreed-upon service level agreements.

  • Engage with SAP team members across departments to implement change requests.

  • Develop and update various documents including design specifications, configurations, process flows, test plans, and user guides, adhering to established methodologies.

  • Conduct testing and implemented change requests following internal change and release protocols.

  • Support user testing and delivered end-user training when necessary.

REQUIREMENTS:

  • Bachelor's degree required, preferably in Computer Science, Information Technology, or a related field.

  • At least 5 years of experience in configuring, extending business objects, developing, and designing user interfaces for CRM systems.

  • Familiarity with SAP Cloud Applications Studio, UI5 (HTML5 & JavaScript), and Webservices is advantageous.

  • Demonstrated initiative in driving process enhancements.

  • Excellent written and verbal communication abilities.

  • Proficiency in presenting ideas using clear and accessible language.

  • Collaborative team player.

Please contact Devin Eng at DevinE@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

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