CRM Business Analyst

2 weeks ago

Singapore D2X EXPERTISE PTE. LTD. Full time
Roles & Responsibilities

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.

We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

  • Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
  • Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
  • Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.


Key Activity

Digital Transformation is a key focus for our client. The Single Platform Augmented Consumer Experience (SPACE) program aims to create a consumer-centric, digitally-driven CRM system. The program includes components such as Consumer Data Services, Loyalty, Marketing Activation, Consumer Data Platform, and Analytics.

We are seeking 1-2 Business Analysts to support the Discovery and Design phases of the SPACE program.

Responsibilities

  • As-Is Analysis: Document the current CRM landscape and its integrations in the SAPMENA region.
  • Requirement Gathering: Gather and document business requirements for SPACE, defining functional specifications and the target operating model.
  • Stakeholder Management: Collaborate with internal and external stakeholders, including business users, technical architects, product owners, and vendors.
  • User Story Creation: Work with solutions architects to translate functional specifications into user stories with clear acceptance criteria.

Preferred Qualifications

  • Digital Transformation Experience: 4-7 years of experience in digital transformation projects, with a focus on business analysis or project management.
  • System Implementation: Experience with system implementation, integration, and complex data migration.
  • Business Analysis: Proven ability to gather business requirements, map as-is models, and define target operating models.
  • SDLC Experience: Experience leading or participating in various phases of the SDLC, especially Discovery, Design, and Development.
  • Stakeholder Management: Excellent communication skills and ability to manage discussions with both business and IT stakeholders.

Additional Skills (Nice to Have)

  • ITIL Certification: ITIL certification is a plus.
  • ServiceNow Experience: Experience with ServiceNow is beneficial.
  • Project Management: Proven project management experience and PMP qualification.

Tell employers what skills you have

Digital Transformation
CRM
System Implementation
Service Management
User Stories
Business Analysis
Contract Management
SDLC
Data Migration
Project Management
Management Contract
ITIL
ServiceNow
Stakeholder Management
Delivery Management
Business Requirements

  • Business analyst CRM in Private banking

    2 weeks ago

    Singapore NEW TONE CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAs part of the Platform and Transformation team, the Business Analyst will lead the development of CRM capabilities to support the Client Lifecycle Management (CLM) Target Operating Model (TOM) initiatives. This role focuses on enhancing client relationship management and aligning business processes across the organization. The...

  • Business Analyst

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesGood To Have Skills : Data Migration, ServiceNow,Job Description :Looking for Business Analyst for the Discovery and Design phases of the project to support the program manager in doing the following: Document as-is functionalities and integration landscape of current CRM system Work with internal stakeholders to gather business...

  • Business Analyst

    19 hours ago

    Singapore Newtone Consulting Full time

    Key ResponsibilitiesAs a Business Analyst in our Private Banking CRM team, you will play a crucial role in developing and implementing CRM capabilities that drive client relationships and business growth. Your key responsibilities will include:Designing and implementing data migration and reconciliation strategies to ensure seamless integration with our CLM...

  • Business Analyst

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesMust have Skills: Retail & CPG - General Experience, CRM (Salesforce)Exp: 8-12 yearsGood To Have Skills: Data Migration, ServiceNowWork Location: Raffles PlaceJob Description:Looking for Business Analyst for the Discovery and Design phases of the project to support the program manager in doing the following: Document as-is...

  • Business analyst CRM private banking

    22 hours ago

    Singapore Newtone Consulting Full time

    Key Role and Responsibilities: Develop foundational CRM capabilities and recommend improvements to optimize client relationships. Lead the creation and execution of a data migration and reconciliation strategy for the CLM TOM. Facilitate and manage cross-functional working groups to align on CRM strategy and direction. Organize and plan tasks required to...

  • Business Analyst

    2 weeks ago

    Singapore MyCareersFuture Full time

    Roles & Responsibilities Good To Have Skills : Data Migration, ServiceNow, Job Description : Looking for Business Analyst for the Discovery and Design phases of the project to support the program manager in doing the following: Document as-is functionalities and integration landscape of current CRM system Work with internal stakeholders to gather...

  • Business Analyst Retail

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesGood To Have Skills : Data Migration, ServiceNow,Job Description :Looking for Business Analyst for the Discovery and Design phases of the project to support the program manager in doing the following: Document as-is functionalities and integration landscape of current CRM system Work with internal stakeholders to gather...

  • Business Analyst Retail

    13 hours ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsGood To Have Skills : Data Migration, ServiceNow,Job Description :Looking for Business Analyst for the Discovery and Design phases of the project to support the program manager in doing the following: Document as-is functionalities and integration landscape of current CRM system Work with...

  • Business Systems Analyst

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Business Analyst Job DescriptionRAPSYS TECHNOLOGIES PTE. LTD. is seeking a skilled Business Analyst to support the Discovery and Design phases of a project. The successful candidate will work closely with the program manager to document current CRM system functionalities and integration landscape in SAPMENA.The ideal candidate will have 8-12 years of...

  • Business Systems Analyst

    1 week ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Business Analyst Job DescriptionRAPSYS TECHNOLOGIES PTE. LTD. is seeking a skilled Business Analyst to support the Discovery and Design phases of a project. The successful candidate will work closely with the program manager to document current CRM system functionalities and integration landscape in SAPMENA.The ideal candidate will have 8-12 years of...

  • Business Systems Analyst

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Business Analyst Job DescriptionRAPSYS TECHNOLOGIES PTE. LTD. is seeking a skilled Business Analyst to support the Discovery and Design phases of a project. The successful candidate will work closely with the Program Manager to document current CRM system functionalities and integration landscape.Key Responsibilities:Collaborate with internal stakeholders to...

  • Business Systems Analyst

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Business Analyst RoleAs a Business Analyst at RAPSYS TECHNOLOGIES PTE. LTD., you will play a crucial role in the Discovery and Design phases of our project. You will work closely with the Program Manager to document the current CRM system's functionalities and integration landscape.Key Responsibilities:Collaborate with internal stakeholders to gather...

  • Business Systems Analyst

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Business Analyst RoleAs a Business Analyst at RAPSYS TECHNOLOGIES PTE. LTD., you will play a crucial role in supporting the program manager in the Discovery and Design phases of the project. Your primary responsibilities will include:Documenting the current CRM system's functionalities and integration landscape.Collaborating with internal stakeholders to...

  • Business Development Analyst

    2 weeks ago

    Singapore ECU-WORLDWIDE (SINGAPORE) PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled Business Development Analyst to join our team at ECU-WORLDWIDE (SINGAPORE) PTE. LTD. as an Executive Business Analyst. The successful candidate will be responsible for analyzing sales data, identifying trends, and providing insights to senior management to drive business growth.Key ResponsibilitiesSales Analysis and...

  • Business Systems Analyst

    2 weeks ago

    Singapore MyCareersFuture Full time

    Job SummaryMyCareersFuture is seeking a skilled Business Analyst to support the Discovery and Design phases of our project. As a Business Analyst, you will work closely with our Program Manager to document current CRM system functionalities and integration landscape.Key ResponsibilitiesDocument as-is functionalities and integration landscape of current CRM...

  • Business Systems Analyst

    7 days ago

    Singapore EXASOFT PTE. LTD. Full time

    Business Analyst RoleAt EXASOFT PTE. LTD., we are seeking a skilled Business Analyst to join our team. The ideal candidate will have a strong background in business analysis and a proven track record of delivering successful projects.Key Responsibilities:Conduct business user and stakeholder workshops to elicit business requirements and understand the As-Is...

  • Business Development Analyst

    2 weeks ago

    Singapore MyCareersFuture Full time

    Job DescriptionMyCareersFuture is seeking a highly skilled Business Analyst-Executive to join our team. As a key member of our organization, you will be responsible for analyzing business data to identify trends and opportunities for growth.Key Responsibilities:Sales Analysis and ReviewsPerform in-depth analysis of sales data to identify areas for...

  • IT Business Analyst

    2 weeks ago

    Singapore VOLT SERVICE CORPORATION PTE. LTD. Full time

    Job Title: IT Business AnalystVOLT SERVICE CORPORATION PTE. LTD. is seeking a skilled IT Business Analyst to join our team. As an IT Business Analyst, you will play a crucial role in supporting our digital projects and collaborating with vendors to determine business requirements for various CRM systems and application modules.Key Responsibilities:Perform...

  • CRM Marketing Specialist

    2 weeks ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Job Title: CRM Marketing AnalystWe are seeking a highly skilled CRM Marketing Analyst to join our team at MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD. As a CRM Marketing Analyst, you will be responsible for building, testing, and delivering lifecycle messages to enable marketing initiatives and objectives.Key Responsibilities:Develop and execute messaging...

  • Business Systems Analyst

    1 week ago

    Singapore Young Men's Christian Association of Singapore Full time

    Business Applications AnalystAt the Young Men's Christian Association of Singapore, we are seeking a highly skilled Business Applications Analyst to join our team. As a key member of our IT department, you will play a crucial role in enhancing and maintaining our business application systems that support our core organizational functions.Key...