CRM Business Analyst

2 months ago


Singapore D2X EXPERTISE PTE. LTD. Full time
Roles & Responsibilities

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.

We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

  • Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
  • Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
  • Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.


Key Activity

Digital Transformation is a key focus for our client. The Single Platform Augmented Consumer Experience (SPACE) program aims to create a consumer-centric, digitally-driven CRM system. The program includes components such as Consumer Data Services, Loyalty, Marketing Activation, Consumer Data Platform, and Analytics.

We are seeking 1-2 Business Analysts to support the Discovery and Design phases of the SPACE program.

Responsibilities

  • As-Is Analysis: Document the current CRM landscape and its integrations in the SAPMENA region.
  • Requirement Gathering: Gather and document business requirements for SPACE, defining functional specifications and the target operating model.
  • Stakeholder Management: Collaborate with internal and external stakeholders, including business users, technical architects, product owners, and vendors.
  • User Story Creation: Work with solutions architects to translate functional specifications into user stories with clear acceptance criteria.

Preferred Qualifications

  • Digital Transformation Experience: 4-7 years of experience in digital transformation projects, with a focus on business analysis or project management.
  • System Implementation: Experience with system implementation, integration, and complex data migration.
  • Business Analysis: Proven ability to gather business requirements, map as-is models, and define target operating models.
  • SDLC Experience: Experience leading or participating in various phases of the SDLC, especially Discovery, Design, and Development.
  • Stakeholder Management: Excellent communication skills and ability to manage discussions with both business and IT stakeholders.

Additional Skills (Nice to Have)

  • ITIL Certification: ITIL certification is a plus.
  • ServiceNow Experience: Experience with ServiceNow is beneficial.
  • Project Management: Proven project management experience and PMP qualification.

Tell employers what skills you have

Digital Transformation
CRM
System Implementation
Service Management
User Stories
Business Analysis
Contract Management
SDLC
Data Migration
Project Management
Management Contract
ITIL
ServiceNow
Stakeholder Management
Delivery Management
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