Senior Manager, It Operations

1 month ago

Singapore JTC Corporation Full time

What the role is:Reporting to the Head of Digital Operations Centre, you will play a pivotal role in ensuring Readiness, Response, and Recovery. This encompasses monitoring system health, performance, and compliance, including collecting data from metrics, logs, and events. You will process this data to transform and enrich it for meaningful analysis to identify bottlenecks, latency issues, and areas for optimisation, ultimately improving system performance, reducing downtime, and minimising non-compliance. This position demands a strong technical background with proficient troubleshooting skills in network and infrastructure domains, coupled with expertise in project management and the ability to collaborate effectively with cross-functional teamsWhat you will be working on:
Monitoring system health and performance: Comprehensive real-time monitoring to continuously assess system health, ensuring optimal performance and reliability. \xe2\x80\xa2 Proactive monitoring and incident response: Leveraging telemetry data to detect and identify potential issues before they impact users and enable faster incident response. \xe2\x80\xa2 Detecting anomalies: Using tools and techniques to identify unusual patterns and deviations from standard behaviour to proactively address potential issues. \xe2\x80\xa2 Incident management: Quickly identify and assess network/infrastructure incidents and follow established procedures to resolve or escalate problems to higher levels of support as necessary. \xe2\x80\xa2 Fault resolution: Collaborate with cross-functional teams and external partners to troubleshoot and resolve network and infrastructure faults, ensuring minimal downtime and service disruption. \xe2\x80\xa2 Comprehensive visibility into assets, systems, and environments: Implement and enhance tools and techniques to provide in-depth analysis of the behaviour of interconnected components and dependencies at a granular level to ensure comprehensive visibility into assets, system behaviour and performance, bridging the gap between system complexity and operational insights. \xe2\x80\xa2 Enhancing user experiences: Working together with cross-functional teams to identify areas for improvement in user experiences by analysing telemetry data, optimising performance, and reducing bottlenecks. \xe2\x80\xa2 Documentation: Update operation policies, procedures, standards, and troubleshooting guides. Maintain a comprehensive knowledge base to facilitate efficient incident response and resolution. \xe2\x80\xa2 Collaborate with SOC and Governance teams to support threat investigations, compliance, and audit matters. \xe2\x80\xa2 Drive continuous improvement: Leverage historical data to identify trends and implement proactive measures. Analyse and visualise data using analytics and visualisation capabilities to gain better insights through custom dashboards and visual representations for ongoing improvement. What we are looking for:
Qualifications in IT, Computer Science, Computer Engineering, or a related field. \xe2\x80\xa2 At least 8 years of experience in network and infrastructure management in a complex organisational environment, with a minimum of 3 years in a managerial role. \xe2\x80\xa2 Strong problem-solving and decision-making skills alongside a solid technical background in networking protocols, hardware, and infrastructure components. \xe2\x80\xa2 Analytical mindset with the ability to interpret data and identify trends. \xe2\x80\xa2 Demonstrated ability to analyse system metrics, logs, and events to identify areas for optimisation. \xe2\x80\xa2 Proficiency in network monitoring tools, protocols, and technologies used in NOC environments. \xe2\x80\xa2 Knowledge of networking principles, infrastructure technologies, and experience with cloud platforms such as AWS, Azure, or Google Cloud. \xe2\x80\xa2 Outstanding communication and presentation skills. \xe2\x80\xa2 Proficiency in project management methodologies and practices. \xe2\x80\xa2 Proficiency in documenting operational policies, procedures, and standards. \xe2\x80\xa2 Ability to thrive in a fast-paced and dynamic environment. \xe2\x80\xa2 Relevant certifications such as PMP, CITPM, CCNP, CCIE, or ITIL certifications are a plus. About JTC Corporation:Master planner. Developer. Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends. A government agency under Singapore\'s Ministry of Trade and Industry, JTC is paving the way forward for Singapore\'s industrial landscape by championing clean, green and smart estates such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. It is developing infrastructure, systems and initiatives that bridge cutting-edge technology and human skill to fuel growth. JTC is also bringing businesses and communities together through green spaces, cultivating an environment that is not only sustainable but nurtures ideas shaping the future.

JTC Corporation

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