wfm

Job Responsibilities Create engaging and effective job advertisements and publish them across relevant job portals and social media platforms. Proactively source and identify suitable candidates through various recruitment channels, including direct sourcing and headhunting. Review resumes and applications to shortlist candidates who meet the job...

Job Description: Como será o seu dia a dia Fazer a conferência de faturas (50% do tempo). Auxílio na construÃão do orÃamento anual de pessoas operacionais ( 6 mil pessoas). Trabalhar próximo ao time de FP&A Shopee para explicar variaÃões MoM de todos os componentes salariais. Auxílio na construÃão de P&L mês a mês. Criar e...

Wise Asia-Pacific PTE. LTD. is seeking a Workforce Management professional in Singapore to act as the single WFM partner for Operations areas, interpreting signals, scheduling constraints, and capacity risks.You will guide intraday decision-making and ensure WFM playbooks are followed across CS, KYC, FinCrime, and PayOps. The role requires 3-5 years of WFM...

FriarTuck Pte Ltd is seeking a Services Director to lead, scale, and continuously improve its Professional Services organization delivering Workforce Management solutions across healthcare, aviation, government, retail, and other sectors in the region. This player‑coach role combines hands‑on delivery with strategic leadership, mentoring teams, managing...

TikTok Pte. Ltd. in Singapore seeks a Workforce Management Specialist to plan and optimize staffing for MI Operations across in-house and vendor sites. You will partner with teams to determine Auto-Moderation levels and leverage data to improve performance and staffing models.Responsibilities include forecasting, headcount optimization, and monitoring...

Wise Asia-Pacific PTE. LTD. is seeking a Workforce Management professional in Singapore to act as the single WFM partner for Operations areas, interpreting signals, scheduling constraints, and capacity risks. You will guide intraday decision-making and ensure WFM playbooks are followed across CS, KYC, FinCrime, and PayOps. The role requires 3-5 years of WFM...

ADP is seeking an Enterprise Account Executive to drive new business in Singapore, selling Workforce Management software within the ADP Workforce Suite. You will own a regional enterprise quota and navigate multi‑threaded cycles with CHRO, CFO, COO, and HRIS stakeholders. You will partner with solutions consultants, product, marketing, and customer success...

ADP is seeking an Enterprise Account Executive to drive new business in Singapore, selling Workforce Management software within the ADP Workforce Suite. You will own a regional enterprise quota and navigate multi‑threaded cycles with CHRO, CFO, COO, and HRIS stakeholders.You will partner with solutions consultants, product, marketing, and customer success...

Wise Payments in Singapore seeks a seasoned WFM professional to act as the single WFM partner for assigned operations areas, including CS, KYC, FinCrime, and PayOps. You will translate intraday signals into actionable scheduling decisions to balance service, cost, and productivity.You will guide Ops leaders through capacity planning, manage uncertainties,...

Wise Payments in Singapore seeks a seasoned WFM professional to act as the single WFM partner for assigned operations areas, including CS, KYC, FinCrime, and PayOps. You will translate intraday signals into actionable scheduling decisions to balance service, cost, and productivity. You will guide Ops leaders through capacity planning, manage uncertainties,...

Job Description:Qual será a sua missão Atuar no planejamento de demanda e capacidade operacional de Customer Service, utilizando análise de dados para apoiar decisões, otimizar recursos e melhorar a experiência dos clientes. Transformar dados dos canais de atendimento humano e automatizado em informaÃões confiáveis e recomendaÃões...

TikTok is seeking a Workforce & Queue Management Analyst to lead the end-to-end WFM cycle for our Global Customer Support operations in Singapore. You will translate capacity plans into weekly forecasts, build optimized schedules for in-house teams, and audit BPO partner staffing. You will configure the ByteHi ticketing system, monitor real-time dashboards,...

Job Responsibilities Create engaging and effective job advertisements and publish them across relevant job portals and social media platforms. Proactively source and identify suitable candidates through various recruitment channels, including direct sourcing and headhunting. Review resumes and applications to shortlist candidates who meet the job...

Act as the single WFM partner for assigned Operations areas (e.g. CS, KYC, FinCrime, PayOps) Partner with Operations leaders to interpret intraday signals, scheduling constraints, capacity risks and trade-offs. Facilitate structured decision-making conversations, clearly outlining service vs cost vs productivity implications, short-term vs medium-term...

Act as the single WFM partner for assigned Operations areas (e.g. CS, KYC, FinCrime, PayOps)Partner with Operations leaders to interpret intraday signals, scheduling constraints, capacity risks and trade-offs.Facilitate structured decision-making conversations, clearly outlining service vs cost vs productivity implications, short-term vs medium-term...

Act as the single WFM partner for assigned Operations areas (e.g. CS, KYC, FinCrime, PayOps) Partner with Operations leaders to interpret intraday signals, scheduling constraints, capacity risks and trade-offs. Facilitate structured decision-making conversations, clearly outlining service vs cost vs productivity implications, short-term vs medium-term...

Act as the single WFM partner for assigned Operations areas (e.g. CS, KYC, FinCrime, PayOps) Partner with Operations leaders to interpret intraday signals, scheduling constraints, capacity risks and trade-offs. Facilitate structured decision-making conversations, clearly outlining service vs cost vs productivity implications, short-term vs medium-term...

Workforce Optimizer - AI Enabled WFM seeks a Head of Sales to own enterprise and public-sector revenue growth. This player-coach role will directly close strategic deals while building and coaching a high-performing enterprise sales team. Expect long procurement cycles and complex solution selling in regulated environments. You will shape GTM strategy,...

FriarTuck Pte Ltd is seeking a Services Director to lead, scale, and continuously improve its Professional Services organization delivering Workforce Management solutions across healthcare, aviation, government, retail, and other sectors in the region. This player‑coach role combines hands‑on delivery with strategic leadership, mentoring teams, managing...

TikTok Pte. Ltd. in Singapore seeks a product leader to shape workforce management strategy and drive cross-functional initiatives across operations, engineering and data teams. You will define processes, build scalable WFM solutions, and deliver measurable outcomes to improve efficiency and cost control. The role emphasizes data-driven decision making,...