wfm

Job ResponsibilitiesCreate engaging and effective job advertisements and publish them across relevant job portals and social media platforms.Proactively source and identify suitable candidates through various recruitment channels, including direct sourcing and headhunting.Review resumes and applications to shortlist candidates who meet the job...

TikTok is hiring a Workforce & Queue Management (WFQM) Analyst in Singapore to drive end‑to‑end WFM, forecast accuracy, and scheduling for global customer support. You will own capacity planning, staffing optimization, and vendor governance, while configuring ByteHi and ensuring secure access for agents.You will leverage Erlang‑C, Workload models, and...

FriarTuck Pte Ltd is seeking a Services Director to lead, scale, and continuously improve its Professional Services organization delivering Workforce Management solutions across healthcare, aviation, government, retail, and other sectors in the region.This player‑coach role combines hands‑on delivery with strategic leadership, mentoring teams, managing...

TikTok Pte. Ltd. in Singapore seeks a Workforce Management Specialist to plan and optimize staffing for MI Operations across in-house and vendor sites. You will partner with teams to determine Auto-Moderation levels and leverage data to improve performance and staffing models.Responsibilities include forecasting, headcount optimization, and monitoring...

TikTok is seeking a Workforce Management Program Manager to lead staffing, forecasting, and scheduling across BPO and in-house teams. You will design capacity plans, optimize WFM processes, and ensure adherence to labor laws while balancing seller, creator, and employee experience with cost efficiency. Responsibilities include modeling demand, developing...

TikTok is seeking a Workforce Management Program Manager to lead staffing, forecasting, and scheduling across BPO and in-house teams. You will design capacity plans, optimize WFM processes, and ensure adherence to labor laws while balancing seller, creator, and employee experience with cost efficiency. Responsibilities include modeling demand, developing...

TDCX Singapore is seeking a data-driven Insights professional to provide business metrics, reports, and analyses for inbound/customer service programs within a dynamic BPO environment. You will develop and analyse daily, weekly, and monthly KPIs, support decision-making with market analysis, and drive staffing and system improvements through data-driven...

TikTok is seeking a Workforce Management Program Manager to lead staffing, forecasting, and scheduling across BPO and in-house teams. You will design capacity plans, optimize WFM processes, and ensure adherence to labor laws while balancing seller, creator, and employee experience with cost efficiency. Responsibilities include modeling demand, developing...

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCXAttractive remuneration and...

Job Description:Design, build, and maintain optimized employee shift rosters, break schedules, and overtime plans using WFM software. Ensure schedule coverage meets operational demands while complying with labor laws, company policies, and shrinkage targets. Manage and audit employee attendance records, shift swaps, leave requests, time-offs, and overtime...

TikTok Pte. Ltd. in Singapore seeks a product leader to shape workforce management strategy and drive cross-functional initiatives across operations, engineering and data teams.You will define processes, build scalable WFM solutions, and deliver measurable outcomes to improve efficiency and cost control. The role emphasizes data-driven decision making,...

ResponsibilitiesAbout the team The MI Workforce Management (WFM) team is essential to ensuring our operations are efficiently staffed and strategically aligned with TikTok's growth. As a key partner to Monetization Integrity Ops stakeholders, the Workforce Management Specialist is responsible for planning and optimizing workforce requirements across both...

Responsibilities About the team The MI Workforce Management (WFM) team is essential to ensuring our operations are efficiently staffed and strategically aligned with TikTok's growth. As a key partner to Monetization Integrity Ops stakeholders, the Workforce Management Specialist is responsible for planning and optimizing workforce requirements across both...

Responsibilities About the team TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results oriented individual to join the team that is at the forefront of this mission.About the Role As a Workforce & Queue Management (WFQM) Analyst,...

ResponsibilitiesOur team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions...

ResponsibilitiesOur team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions...

TikTok Shop - Workforce Management Program Manager Employment Type Regular Job Code A143384 Responsibilities Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for...

TikTok Shop - Workforce Management Program Manager Employment Type Regular Job Code A143384 Responsibilities Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for...

Workforce Optimizer - AI Enabled WFM seeks a Head of Sales to own enterprise and public-sector revenue growth. This player-coach role will directly close strategic deals while building and coaching a high-performing enterprise sales team. Expect long procurement cycles and complex solution selling in regulated environments.You will shape GTM strategy,...

TikTok Pte. Ltd. in Singapore seeks a Lead, Model Labelling for Monetization Integrity Ops to guide a team of model labelling specialists and ensure high-quality, scalable moderation aligned with trust and safety standards.You will build scorecards, report on outcomes, and partner with Automoderation, Product, Training, and WFM to drive coverage and quality...