sla

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital...

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital...

GMP Technologies in Singapore is seeking an Operations Manager to oversee daily IT service operations, lead field resources, and ensure KPI and SLA targets are met. The role focuses on process design, escalation handling, and maintaining high service quality while driving customer satisfaction.The candidate should have a diploma in IT or related field with...

Wipro Limited is hiring a Lead Administrator L1 (Contract) in SG-East. The role focuses on resolving high-priority incidents through advanced troubleshooting, ensuring SLA compliance, and improving system performance with cross-team collaboration.Responsibilities include ticket triage, monitoring SLAs, capacity planning support, disaster recovery...

OpenAI is seeking a Support Vendor Manager based in Singapore to lead relationships with multiple support partners and vendors. You will own SLAs, QBRs, escalation paths, and remediation plans while shaping an operating model that scales support without linear headcount growth. You will collaborate with User Operations, Systems/Tooling, Data partners, and...

NETLINK TRUST OPERATIONS COMPANY PTE. LTD. is hiring for an on-site maintenance role to keep our fibre network running smoothly.You will troubleshoot and rectify network issues, independently or with a team, while tracking installations and work orders to meet commitments. The ideal candidate has a Nitec and strong analytical and communication skills, plus...

ALPHAEUS PTE. LTD. seeks an experienced lead for daily data centre operations in Singapore. You will supervise the operations team, manage schedules and ensure monitoring, backup, and incident escalation align with SLAs across enterprise environments. You will coordinate remote hands, maintain SOPs and records, and liaise with infrastructure teams and...

Nityo Infotech Limited is seeking 1–3 years experienced L1 Service Desk Engineers in Singapore to support enterprise network maintenance, including LAN switching and coordination of incidents. You will handle tickets via phone and portals, manage SLAs, and provide initial troubleshooting for networking issues.The role requires a diploma or degree in...

Thirteen Technologies Pte. Ltd. in Singapore seeks a dedicated Preventive and Corrective Maintenance Engineer to ensure the reliability of client equipment through proactive maintenance and timely troubleshooting. You will visit sites, plan maintenance schedules, and work with clients to meet SLAs while keeping systems up and running. The role offers...

Singapore Post Limited seeks an experienced operations leader to direct a large-scale, 24/7 processing hub supporting mail and parcel sorting. You will optimize throughput, ensure SLA adherence, and drive continuous improvement across multiple shifts and teams. The role emphasizes data-driven decision making, cost control, and strong safety governance while...

Avaloq in Singapore seeks a dynamic Support Manager to lead client relations, ensure service delivery, and quickly resolve issues. You will balance client needs with internal capabilities, manage escalations, and guide a hybrid team ensuring 24/7 availability.You will coordinate with internal and external partners, maintain documentation, and drive...

ST Engineering in Singapore is seeking an experienced Procurement Buyer to manage end-to-end purchasing from PR to PO, ensuring alignment with cost, quality and delivery targets. You will conduct sourcing and competitive quotations, evaluate and negotiate with suppliers, and maintain strong stakeholder relationships while upholding SSC SLAs and company...

LANDI Global Partnership is seeking an After-Sales Service Manager (APAC) to lead regional post-sale service and warranty infrastructure across the Asia-Pacific region. In this strategic role, you will build a high-performing authorized service provider (ASP) network, implement robust RMA workflows, and dramatically improve repair turnaround times, bridging...

UNIZEN TECHNOLOGIES PTE. LTD. in Singapore seeks a graduate with IT/CS background for an application support role. You will work with Java J2EE applications, Unix, and SQL to diagnose issues, support batch jobs, and learn a range of tools such as JBOSS and MariaDB. This position requires ownership, a team mindset, and the ability to meet SLAs with quality...

Iron Systems, Inc. is seeking an On-site Lead / Supervisor to manage daily hub-level operations, assign work, and ensure SLA compliance.You will serve as the primary client contact at the site, overseeing quality control, documentation, and coordination with warehouse partners. Key responsibilities include daily workflow management, QC checks, rapid...

Keppel Technology Solutions seeks an experienced Service Delivery Manager to oversee end-to-end managed services across multiple client environments, ensuring service excellence, SLA performance, customer satisfaction and governance.In this role you will manage service delivery across multiple accounts, act as the primary operational contact for clients,...

SingPost seeks a seasoned operations leader to direct a large processing hub of about 500 staff across multiple shifts. You will optimize daily mail and parcel sorting to meet SLAs, control costs, and enforce health and safety standards. You will collaborate with Operations, Tech, Engineering, and Compliance teams to implement data-driven improvements and...

A leading technology services provider in Singapore is seeking a skilled Operations Manager to oversee the management of Microsoft Issue Register and daily operations of the L1 team. The ideal candidate should possess over 5 years of experience in large-scale system operation management, with strong leadership, communication skills, and expertise in ITIL...

Avaloq in Singapore is seeking a dynamic Support Manager to lead our client-facing support team. You will be the primary contact for clients, ensure service delivery meets SLAs, and coordinate with internal groups to resolve incidents while maintaining transparency.The role includes audit/compliance housekeeping, on-call leadership during critical incidents,...

Centific Global Solutions (SG) Pte. Ltd. is seeking a Cloud Server Operations Engineer to ensure the timely SLA-based resolution of server fault tickets, cross-team collaboration, OS reboot/reinstallation, and on-call support.Centific is an equal opportunity employer committed to an inclusive workplace and work-life balance, offering opportunities to apply...