Jobs: itil

Roles & ResponsibilitiesProvide technical network system and desktop support to ensure the smooth and effective delivery of IT services to the company. Carry out the installation, upgrading and maintenance of hardware and software. Handle troubleshooting of IT problems from users and assists in daily operations.Requirements:ITIL certified Diploma in...

Roles & ResponsibilitiesRole and Responsibilities· Responsible for the day-to-day operation.· Provide leadership in resolution of complex and high-priority service issues, as escalated from internal or external partners, to effectively ensure prompt and accurate resolution and client satisfaction.· Serve as lead resource for internal ...

Roles & ResponsibilitiesRole and Responsibilities· Responsible for the day-to-day operation.· Provide leadership in resolution of complex and high-priority service issues, as escalated from internal or external partners, to effectively ensure prompt and accurate resolution and client satisfaction.· Serve as lead resource for internal ...

Roles & ResponsibilitiesResponsibilities:Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met. Provide assistance and liaise with...

Provide technical network system and desktop support to ensure the smooth and effective delivery of IT services to the company.Carry out the installation, upgrading and maintenance of hardware and software.Handle troubleshooting of IT problems from users and assists in daily operations.Requirements:ITIL certifiedDiploma in Computer Science or equivalentAt...

Provide technical network system and desktop support to ensure the smooth and effective delivery of IT services to the company.Carry out the installation, upgrading and maintenance of hardware and software.Handle troubleshooting of IT problems from users and assists in daily operations.Requirements:ITIL certifiedDiploma in Computer Science or equivalentAt...

Role and Responsibilities. Responsible for the day-to-day operation.. Provide leadership in resolution of complex and high-priority service issues, as escalated from internal or external partners, to effectively ensure prompt and accurate resolution and client satisfaction.. Serve as lead resource for internal partners on customer service specific projects...

Role and Responsibilities. Responsible for the day-to-day operation.. Provide leadership in resolution of complex and high-priority service issues, as escalated from internal or external partners, to effectively ensure prompt and accurate resolution and client satisfaction.. Serve as lead resource for internal partners on customer service specific projects...

Responsibilities:Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholdersManage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.Provide assistance and liaise with maintenance contractors in the area of...

Responsibilities:.Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders .Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met. .Provide assistance and liaise with maintenance contractors in the...

Responsibilities: Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met. Provide assistance and liaise with maintenance contractors in the area...

Roles & ResponsibilitiesWe are managing a project for our International Banking client and we are sourcing for a Service Delivery Manager who will play an important role in sharing responsibilities on the Bank’s IT Production Services leading BAU activities in Change, Problem, and Incident Management.Job Responsibilities:Incident Management Release...

Job Responsibilities:Lead the Application Support Teams, coach and ensure team members focus on their parts of incident response and resolution process.Oversee the recovery process and establish a clear chain of authority and responsibility.Responsible for case management and collecting & analysing of information on risks to prevent recurrence.Work with...

Roles & Responsibilities• In charge of managing the entire incident response process, taking ownership of coordinating response and resolution efforts, making informed decisions, and providing prompt support while overseeing supporting teams in times of incidents.• Lead the Application Support Teams, coach and ensure team members focus on their parts...

We are managing a project for our International Banking client and we are sourcing for a Service Delivery Manager who will play an important role in sharing responsibilities on the Bank's IT Production Services leading BAU activities in Change, Problem, and Incident Management.Job Responsibilities:Incident ManagementRelease and Change...

Responsibilities:.Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment.Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our...

Responsibilities:Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request FulfillmentManage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our...

. In charge of managing the entire incident response process, taking ownership of coordinating response and resolution efforts, making informed decisions, and providing prompt support while overseeing supporting teams in times of incidents.. Lead the Application Support Teams, coach and ensure team members focus on their parts of incident response and...

Solarwinds Engineer Must have ITIL, Solarwinds (NPM, NCM, SAM ) Certifications : ITIL, Solarwinds (NPM, NCM, SAM ) Knowledge in Infrastructure monitoring tools such as BMC TSIM, Solarwinds Knowledge in Application monitoring tools such as Cisco AppDynamics. Knowledge in SIEM/Log management tools such as RSA Netwitness Knowledge in Patch management...

Roles & Responsibilities• Bachelor’s Degree in computer science or computer engineering• 5+ years of experience in IT Operations or Software Engineering• Must have experience in Excel / Power BI• ITIL certification• Good to have banking Industry experience• Strong critical thinker with problem solving aptitude.• Good written and oral...