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We are seeking a motivated, tech-savvy individual to join the Client Operations team within the Global Markets Division. This is a fast-paced, hands-on role ideal for those who thrive in dynamic environments and are eager to learn how financial markets and trading operations work. You will be part of a collaborative team that supports institutional clients,...

About Us At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. ...

We are seeking a motivated, tech-savvy individual to join the Client Operations team within the Global Markets Division. This is a fast-paced, hands-on role ideal for those who thrive in dynamic environments and are eager to learn how financial markets and trading operations work. You will be part of a collaborative team that supports institutional clients,...

Key Responsibilities: Oversee end-to-end contact centre operations to ensure efficiency, service excellence, and operational consistency. Develop and implement strategies to elevate customer satisfaction, experience, and service quality. Monitor performance metrics (SLAs, KPIs, CSAT, QA standards) and drive continuous improvement initiatives. Lead,...

About the role This role involves managing the performance and service quality of Customer Service Officers (CSO), ensuring they are well trained and providing accurate and timely responses. You will be responsible for overall day-to-day case management and liaison with relevant stakeholders for further investigation and follow-up. Key responsibilities ...

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance...

Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Maintains confidentiality of the Bank’s customers and data. Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the...

About the job Contact Centre Team Leader Manage the performance and service quality of the CSO. Ensure that all CSO under TLs supervision is well trained and ensure that CSO are providing accurate and timely responses. Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up....

Public Service Division in Singapore leads the PST initiative through ServiceSG to deliver citizen-centric services via a unified approach. We seek a Manager to reshape the contact centre by blending technology with human-centred service, reporting to the Assistant Director. You will drive transformation projects, training programmes and KPI monitoring,...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. As a Contact Center Sales...

Job Descriptions: - Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc. - Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. - Coordinate and liaise with relevant stakeholders to...

. Manage the performance and service quality of the CSO. . Ensure that all CSO under TL's supervision is well trained and ensure that CSO are providing accurate and timely responses. . Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up. . Performs quality audit checks...

Company Overview ARF (Asia Pacific) Pte Ltd is a leading general insurance intermediary with a strong focus on affinity programs. As part of its ongoing transformation, the company is enhancing its capabilities and expanding its regional presence to better support clients locally and across Asia Pacific. ARF is dedicated to delivering customized...

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance plans,...

Public Service Division in Singapore leads the PST initiative through ServiceSG to deliver citizen-centric services via a unified approach. We seek a Manager to reshape the contact centre by blending technology with human-centred service, reporting to the Assistant Director.You will drive transformation projects, training programmes and KPI monitoring,...

 Job Description: The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.As a Contact Center Sales...

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.In addition to a comprehensive suite of insurance plans,...

  Our client is recruiting for a Contact Centre Solutions to join their business in Singapore.   Position Title: Consultants- Contact Centre Solutions Position Type: Permanent  Start Date: ASAP Location: India Contact: Shreela Rajnish |  +49 (0) 89 23 88 98 81   Job description:   We are seeking a dynamic and...

Michael Page International Pte Ltd is recruiting a senior operations leader to oversee end-to-end contact centre operations in Singapore. You will drive efficiency, service excellence, and consistency across channels, ensuring alignment with business goals.You will monitor SLAs, KPIs, CSAT and QA standards, lead a team of contact centre professionals, and...