Manager, Investor Services
4 days ago
Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Direct message the job poster from SS&C GlobeOp SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts. With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products. Tax services for hedge funds, fund of funds and private equity funds Derivatives processing, valuations agent, syndicated bank loans processing Regulatory and analytics services Managed services IT/data center and business process outsourcing All available on a stand-alone basis to institutional clients Why You Will Love It Here Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well‑Stocked Pantry Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands‑On, Team‑Customized, including SS&C University Education: Paid further education opportunities for employees who are eligible Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible What You Will Get To Do: Manager in Investor Services team is responsible to provide a spectrum of Transfer Agency services to our clients. The individual appointed to this position will have to deliver the highest service level to clients and ensure compliance with internal policies and procedures. Key Responsibilities: Ensure oversight of all investor correspondent reports are approved by the client and distributed to investors as per the KPI; Review all investor transaction inputted by the team and ensure all documents and approvals are in place before closing the transaction; Process investor related payments including subscription and redemption funding transfer, capital call, distribution and dividend payments; Oversight the KYC process being done by the team which includes performing CDD ongoing review, trigger event, documentation checking, AML and sanction risk assessment; handle outstanding/incomplete CDD documents, escalate and see approvals as per the relative AML policy and procedure; Promote and provide training/demo to client on the use of SS&C portal; Timely response to enquiries from fund managers, investors and auditors etc.; Handle new client onboarding; make sure all internal setup meet the need of the clients; Build up and maintain good relationship with clients; Participate in system/process enhancement project to improve the reporting quality or operation efficiency of the process. Seniority level Mid‑Senior level Employment type Full‑time Job function Accounting/Auditing Referrals increase your chances of interviewing at SS&C GlobeOp by 2x Sign in to set job alerts for “Service Manager” roles. #J-18808-Ljbffr
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