VP, Team Lead Operations Transformation

4 days ago

Singapur, Singapore DBS Bank Full time
VP, Team Lead Operations Transformation (Loan Operations), CBGO, Group Operations

Join to apply for the VP, Team Lead Operations Transformation (Loan Operations), CBGO, Group Operations role at DBS Bank .

Responsibilities
  1. Leading Change & Transformation: Decisively direct and swiftly manage change initiatives, ensuring seamless transitions and minimizing disruption. This includes proactive identification and mitigation of risks associated with process changes.
  2. Process Optimization & Automation: Identify opportunities to automate manual processes to enhance productivity, improve control, and reduce operational errors. This involves gathering user requirements, reviewing functional design documents, participating in user acceptance testing, and collaborating with IT and other relevant teams.
  3. Team Leadership & Development: Manage, supervise, motivate, and coach a high-performing team. Set clear performance targets, monitor progress against goals, and provide constructive feedback to ensure consistent delivery of high-quality services.
  4. Operational Excellence & Risk Management: Develop, maintain, and regularly review Standard Operating Procedures (SOPs), including Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP). Proactively identify, assess, and mitigate operational risks.
  5. Stakeholder Management & Collaboration: Effectively collaborate with business units, external customers, and various stakeholders to gather input, ensure alignment, and deliver value-added contributions.
  6. Performance Monitoring & Reporting: Ensure accurate and timely reporting on key performance indicators (KPIs) to management, highlighting progress against targets and identifying areas for improvement.
  7. Documentation & Knowledge Management: Develop and maintain comprehensive operational manuals, ensuring they accurately reflect current processes and guidelines. This includes timely updates to reflect changes and best practices.
Minimum Requirements
  • Minimum 8 to 10 years of relevant work experience in Credit Operations processes.
  • Experience in leading teams will be highly desirable for this role.
  • Experience with Mortgage Loans is an added advantage.
  • Good organizational skills with demonstrated ability in managing operations.
  • Sound knowledge of consumer banking products/services and end-to-end operation workflows for service delivery excellence.
  • Knowledge of Process Improvement Toolkit and metrics/measurement.
  • Good understanding of operational risks.
  • Meticulous with an eye for detail.
  • Flexibility and ability to multi-task and handle different roles and activities simultaneously.
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