
Visitor Experience Agent
4 weeks ago
1 week ago Be among the first 25 applicants
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE
Be part of our diverse and inclusive team.
Job Responsibilities
- Provide excellent Visitor Experience and ensure the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).
- Engage visitors in a positive and professional manner while proactively promoting the various Attractions.
- Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed.
- Assist visitors with enquiries and where applicable directing them to the appropriate source of information.
- Provide guidance to all casual staff in visitor engagement and operations.
- Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions.
- To be equipped with good product knowledge of all offerings available to visitors.
- When deployed at the museum, ensure that artifacts are safeguarded.
- To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards.
- Project a professional presence, both verbally and in appearance, always.
- Perform shift duties responsibly and is accountable to the Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned.
- Handle attractions bookings, tickets sales and events.
Education & Certification
- Secondary education preferred.
- Minimum 1 year of experience in the hospitality and tourism industry will be an advantage.
- Excellent guest relations and communication skills.
- Keen to work in the Attractions industry, with a passion for learning and people engagement.
- Candidates must have a fair command of spoken and written English.
- Motivated with high energy, and able to appreciate a dynamic, fast-paced environment.
- Able to apply good judgment and discretion while maintaining a calm demeanor in high volume or stressful situations.
- Enjoy working with people of all ages.
- Well-groomed and professional disposition.
- A team player who is organized and can work with minimum supervision.
- Able to speak in front of groups.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitality
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