Process Optimization Manager

At Mollie, we’re on a mission to make payments and money management effortless for every business in Europe.

We started 20 years ago when we launched a more direct, affordable way for companies to get paid. That provided an alternative to the frustrating, overpriced solutions that banks offered at the time.

Today, we serve more than 250,000 businesses across Europe with an all-in-one solution that simplifies payments and money management. With a team of 850+ Mollies across the continent, we're not just a payment provider; we're a growth engine.

Growth at this scale isn't accidental. It must be engineered. That’s where you come in.

Your Mission: Accelerate the impact of our Commercial Engine

This is not a traditional RevOps role. You are not a support function. You are the strategic mastermind and operational force multiplier for our entire Go-to-Market organization (incl. Sales, Partnerships, Customer Success).

Your mission is to dismantle operational friction, redesign our commercial processes from first principles, and build a scalable, data-driven machine that propels Mollie into the next gear of growth. You are the architect of how we win.

What You'll Achieve

You'll be handed some of our most complex commercial challenges. Your output will be the strategic frameworks and operational systems that become the new standard at Mollie.

Re-engineer Sales Processes: You will overhaul our core sales procedures - from lead generation to customer renewal. Your efforts will identify and rectify inefficiencies, significantly accelerate our sales cycles, and enhance the productivity of our Go-to-Market teams.

Implement Streamlined Frameworks : You will be pivotal in developing and executing new sales processes and frameworks tailored to meet evolving business needs. Your work will streamline operations and ensure effective functionality across the sales enablement domain.

Develop Comprehensive Documentation & Support Systems : You will create and maintain detailed documentation, including extensive "How to" guides for team usage - that serves as a single source of truth for the commercial organization.

Automate and Innovate with Technology: You will work collaboratively with Product and Engineering teams to explore and implement automation opportunities, reduce manual effort, and investigate alternative solutions using advanced tools and AI technologies. Your focus will be on leveraging intelligent systems to optimize processes and drive operational efficiency at scale.

What you’ll need:

We are looking for a rare breed: a top-tier strategic thinker who possesses a relentless bias for execution. You live at the intersection of strategy and operations.

Consulting Toolkit, Builder's Mindset: You likely spent 2+ years at a top-tier management consulting firm, where you mastered structured problem-solving, data analysis, and executive communication. Crucially, you then took those skills and applied them in the real world, owning and executing complex projects within a fast-moving commercial organization. You’ve proven you can build what you design.

Strategic Architect, Pragmatic Operator: You can zoom out to see the entire commercial ecosystem and identify the highest-leverage opportunities. Then, you can zoom in, roll up your sleeves, and build the solution brick by brick. You create elegant solutions for complex problems, not complex solutions for simple ones.

First-Principles Problem Solver: You don\'t just fix symptoms; you diagnose and solve root causes. When faced with a challenge, your instinct is to ask "why" and question every assumption until you find the fundamental truth.

Radical Ownership: You have an ownership mentality that is absolute. When you are assigned a problem, you own the outcome, the communication, the execution, and the results.

Thrives in Controlled Chaos: You see ambiguity as an opportunity. A fast-paced, constantly evolving environment is where you do your best work.

AI-first mentality: You constantly seek opportunities to leverage automation and intelligent systems to work smarter, not just harder.

This is a career-defining role for someone who wants to move beyond advising and start building. If you are a strategist who gets a thrill from seeing your plans flawlessly executed in the market, we need to talk.

20 days working from abroad

Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)

Enjoy €60 per month net towards taking care of yourself.

Lifestyle and Health Support

Reach out for coaching and support whenever you need it via OpenUp.

26 holiday days

Time to relax. Plus an extra 2 days off in between 27 and 31 December

Commute options

Receive an NS Business Card and participate in our bike lease plan

Birthday off

It’s your special day Why spend it at the office?

WFH Equipment Budget

One off budget of €400 for our new hires.

With WFH & Internet allowance at €60 a month.

Discounted Lunch

Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service

Health Insurance

Insure with ONVZ or receive €125 net towards your own insurance.

All Mollies get together, connect and have fun.

Step 1

Our Talent Acquisition team and hiring manager will review your application, and respond within 2 weeks.

Step 2

If you seem like a Mollie-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

Step 3

You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.