Temp Executive Assistant

Overview

What the role is:

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovation, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport. Sport Singapore is constantly on the lookout for individuals who are passionate about what they do. Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

Why We Do What We Do? Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.

Responsibilities

• Role assists in the allocation of ActiveSG facilities and provides customer service support for organisation bookings.
• Process and coordinate facility booking requests from organisations and stakeholders, ensuring proper allocation based on stakeholder tiering.
• Generate and analyse data to support management\'s decision-making processes for facility allocation.
• Prepare comprehensive presentation decks consolidating stakeholder requests and data for approval.
• Manage customer enquiries regarding ActiveSG facilities allocation and resolve booking conflicts between stakeholders.
• Monitor customer compliance with booking terms and conditions, including timely payment collection.
• Maintain efficient mailbox management with prompt follow-up on booking requests.
• Handle user feedback, queries, quotation requests, and complaints professionally.
• Execute end-to-end booking processes, including payment collection and maintenance of accounting records in Microsoft Excel.
• Support user administration and conduct system testing for the booking platform.
• Develop and maintain Standard Operating Procedures (SOPs) for new processes.

Qualifications

• A team worker who is independent, self-driven, adaptable, organised and results oriented. Must be able to multi-task and carry out responsibilities with minimum supervision and work under pressure.
• Requirements
• Proficiency in Microsoft Office, particularly Excel
• Strong customer service background
• Knowledge of basic accounting principles

Educational Qualifications

• Diploma or Bachelor\'s Degree in any field

Relevant Experience

• Minimum 2 years of customer service experience
• Previous experience in facility bookings is advantageous

Personal Characteristics & Behaviours

• Demonstrates grit and resilience
• Strong attention to detail
• Flexible and adaptable approach to work
• Passionate about customer service
• Positive and proactive attitude
• Willing to work weekends when required

About Sport Singapore

Why We Do What We Do?

Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.

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