Senior Associate/ Associate, Customer Support
4 days ago
Business Function As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products. Our extensive network in Asia and our growing Asian focused franchises helps expand our product outreach and deepen product penetration. Altogether, our specialists are working across our expanding branch network to offer a full range of products and exceptional levels of services to clients investing and hedging in the global markets. Job Purpose Assist in the management of the market operations of the digital business to ensure compliance to defined processes and drive a positive impact to the Digital Exchange and its participants Support the front and middle-to-back office operations of the digital exchange to ensure compliance to defined processes and drive a positive impact to the Digital Exchange, Members and Market-Makers Drive innovation and growth by ensuring integrity of the business operations through the day-today running of the digital business Key Accountabilities Ensure market integrity and smooth functioning of the Digital Exchange Highlight any abnormalities in the participants Order-Book in the Trading Platform Initial escalation and point of contact for the onboarded Members and Market-Makers Monitor, respond and investigate alerts (e.g. latency, connectivity, participants balances, trading limits etc) Escalation management for any breaches / breaks Collaborate with internal teams within the Bank to deliver a best-in-class service Be innovative and decisive in addressing issues and problems Responsibilities This is a shift base role; 24/7 Ensure that the market/order book and matching mechanism is functioning efficiently (Market Integrity) Primary point of escalation to resolve queries, issues and problems raised by clients for the shift Investigating alerts from trade monitoring, take the necessary actions and make the necessary escalations Monitor of trading limits (i.e., to advise Members / Market-Makers on top up requirements if there are insufficient assets in the cash account / coin wallets) Monitor connectivity and latency alerts, as well as Intraday nett position and settlement Perform Order-Book health checks via the prescribed user-interface Drive/assist in investigations on any trading anomalies or issues from the smart contracts/corporate actions Participate in front-end user testing and validate test cases for deployment Support Exchange operations during assigned shift hours on rotational basis Independent and decisive to handle business/technical issues alone during shifts Keen to learn, take initiative and go beyond the scope of work Perform any other duties assigned by the management Requirements Have experience either in electronic trading or having worked in an Exchange would be an advantage Understanding of trade lifecycle from front to middle to back-office operations Understanding of crypto currencies, how they traded and stored will be an asset Diploma/Degree in Business, Finance, Computer Science or Information Technology is preferred Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. -en Operations #J-18808-Ljbffr
-
Therapy Support Associate
4 days ago
Singapur, Singapore Stroke Support Station Full timeOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...
-
Associate, Customer Support
3 weeks ago
Singapur, Singapore Gemini Full timeAbout The Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access...
-
Customer Support Associate
3 weeks ago
Singapur, Singapore Convera Full timeCustomer Support Associate – Singapore As a Customer Support Associate with Convera based in our Singapore office, you will be responsible for providing best-in-class care to Convera’s clients, from first contact through to resolution, utilizing multiple channels (phone, email, chat). This is a hybrid role, split between our central Singapore office...
-
Customer Support Associate
3 weeks ago
Singapur, Singapore National Healthcare Group Polyclinics Full timeCompany description: National Healthcare Group Polyclinics Job description: What you'll do as a Customer Support Associate! Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt...
-
Associate/Senior Associate
3 weeks ago
Singapur, Singapore Temasek Full timeAssociate/Senior Associate (12 months contract), Public Markets (Trade Support) - Shift Hours Join to apply for the Associate/Senior Associate (12 months contract), Public Markets (Trade Support) - Shift Hours role at Temasek Associate/Senior Associate (12 months contract), Public Markets (Trade Support) - Shift Hours Join to apply for the Associate/Senior...
-
Associate/Senior Associate | Trade Support
4 days ago
Singapur, Singapore Macquarie Group Full timeAssociate/Senior Associate | Trade Support Join our Operations division, which provides independent specialist verification, confirmation, booking and settlement facilities for a variety of products and currencies for many of Macquarie's businesses globally. The division provides a key segregated control function for wholesale businesses built on strong...
-
Associate/Senior Associate | Trade Support
3 weeks ago
Singapur, Singapore Macquarie Bank Limited Full timeAssociate/Senior Associate | Trade Support Join our Operations division, which provides independent verification, confirmation, booking, and settlement facilities for various products and currencies across Macquarie's global businesses. This division plays a key role in risk management and control culture within wholesale banking. At Macquarie, we value...
-
Associate/Senior Associate
3 weeks ago
Singapur, Singapore Lawsociety Full timeOur firm's Real Estate Practice is currently expanding and opening up for recruitment for Associate / Senior Associate. You can expect a good and varied exposure to a wide spectrum of real estate work. If you think you are a suitable candidate, we would like to meet you to understand your expectations in terms of career prospect and progression. If you are a...
-
Associate / Senior Associate
3 weeks ago
Singapur, Singapore Lawsociety Full timeWe are looking for up to 2 motivated and mature individuals to join us as an Associate / Senior Associate (0 to 5 years PQE). This is a new hire and not a replacement hire exercise. Successful applicants can expect to work in a dynamic and fun environment and gain exposure to a full range of litigation matters, including commercial, civil, criminal,...
-
Senior Associate
4 days ago
Singapur, Singapore Klook Full timeSenior Associate / Associate Manager, Payment Partnerships Join to apply for the Senior Associate / Associate Manager, Payment Partnerships role at Klook . Get AI-powered advice on this job and more exclusive features. About The Role We are seeking a highly motivated and analytical Associate/Senior Associate, Payment Partnerships to support the performance...
