Hospitality Operations

DIVISION DESCRIPTION:

Corporate and Workplace Solutions provides solutions supporting the operations of the firm to maximise the efficiency and productivity of our people. We strive to build great workplace solutions and experiences for our people and clients, making sure every experience is delivered professionally and in a safe manner.

Corporate and Workplace Solutions includes the following pillars:

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, and Document Management), Events, Client & Corporate Production, Real Estate Strategy, Real Estate Development, and Capital Management.
• Office of Global Security: Manages and implements arrangements for the protection of the firm's personnel, physical security, fire safety and crisis management.
• Americas Key Regional Offices : Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on-site solutions, safety and security and CWS data and analytics.

Reporting to the APAC Hospitality lead, this role is part of the regional Hospitality team responsible for the commercial and operational oversight of the firm's extensive Hospitality requirements. This includes, but are not limited to:

• Managing a portfolio of services under Hospitality Operations, broadly covering reception, conferencing, food services and ground transportation
• Managing selection & oversight of the third-party vendors who perform our operational services, ensuring that all work is performed in accordance with contractual commitments and deliver the best-in-class experience
• Ownership & control of a significant regional operating budget
• Active engagement with key stakeholder across the firm, to ensure our services are continuing to meet the evolving needs of the business
• Supporting the provision & strategy of various technology tools, used across our operations
• Ensuring operations meet the highest Health & Safety and food standards; adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
• Contribute to Real Estate projects, and drive Hospitality requirements supporting the design and operation of future amenity space
• Develop functional expertise across our portfolio of Hospitality Operations, in order to support business requirements, contribute to our service development strategy, and actively influence our commercial decision-making
• Actively contribute to the commercial governance of our Hospitality businesses – including the identification & execution of expense efficiency opportunities.

Qualifications

• Bachelor's Degree
• Strong time management and the ability to multi-task
• Detail oriented and highly organized
• Excellent critical thinking and problem-solving skills
• Minimum 5 years' experience as an operational manager with front of house experience; 5-star hotel is a plus
• Strong vendor management and client engagement skills
• Strong communication and interpersonal skills
• Innovative mindset that is acutely focused on improving the workplace experience

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.