it executive

4 weeks ago

Singapore EVER HIGHER PTE. LTD. Full time
  • Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on various OS platform such as Window, linux and Mac OS
  • Follow up with users, provide feedback and see problems through to resolution via inhouse ticketing system
  • Understand various OS platform as Window, linux and Mac OS and networking
  • Utilize excellent customer service skills and exceed customers' expectations
  • Performs minor repairs to hardware, software, or peripheral equipment according to company standards if required
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
  • Maintains company accounts and IT inventory records.

QUALIFICATIONS

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Windows Server OS, Network Solutions, Backup Solutions
  • Preferably Junior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent.
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