Business Intelligence Lead
4 days ago
Binance is the world’s largest cryptocurrency exchange and blockchain ecosystem, with over 250 million users across 100+ countries . Its offerings span trading, research, education, payments, institutional services, and Web3 innovations. Binance prioritizes financial inclusivity, transparency, and performance at global scale.
This role sits within Binance's Customer Service team , driving strategic data insights to improve customer satisfaction and operational efficiency. You'll lead data analysis initiatives , manage a team of analysts, deliver insightful visualizations , and partner across departments.
- Conduct deep-dive analytics on customer service data to identify trends, bottlenecks, and opportunities.
- Apply techniques like cluster analysis , regression modeling , and statistical analytics.
- Monitor and report on KPIs , and propose strategies for improvement.
- Lead and mentor a team of data analysts.
- Set analysis standards and review outputs for accuracy and relevance .
- Promote best practices in business intelligence and collaborative problem-solving.
- Manage end-to-end analysis projects —from scoping and requirements to delivery.
- Prioritize initiatives and resource allocation to meet business needs.
- Create intuitive dashboards and reports to make data accessible for non-technical stakeholders.
- Use tools like Tableau, Power BI, or Datawind to craft interactive visuals .
- Partner with Customer Service leadership and Product/Engineering teams .
- Identify product or process enhancements based on data trends.
- Strong hands-on experience with SQL , Python , and data modeling.
- Proficient in data warehousing concepts and BI tools (e.g., Tableau, Power BI).
- Advanced Excel (including macros).
- Excellent problem-solving and analytical skills .
- Clear communicator with strong presentation skills .
- Detail-oriented and organized; team-focused but capable of independent leadership .
- 3+ years of relevant BI/Data Analyst experience .
- 3+ years in people leadership or team management .
- Prior experience in fintech, financial services , or technology sectors is a plus.
- Shape the future of the Web3 and blockchain economy.
- Collaborate in a flat, fast-paced, high-impact global team.
- Work remotely with high autonomy and strategic influence.
- Access growth opportunities , competitive pay, and benefits.
- Contribute to a user-focused culture driving innovation and accessibility.
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