Director, Digital Services

4 weeks ago


Singapur, Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Director, Digital Services & Innovation (DSI)

Working Hours: 9am - 6pm (Mon - Fri)

Location: Bedok

Salary: $10k - $12k

Responsibilities:

Strategic Leadership & Service Innovation

  • Define and execute the DSI strategy in alignment with corporate transformation goals.
  • Drive development of internal tools, bots, and automation platforms to increase efficiency and scalability.
  • Lead innovation initiatives, ensuring new services (e.g., EUCMaaS, NMaaS, IFMaaS, Cloud Admin, CyberSaaS) are commercialized and adopted.

Technical Delivery & IP Development

  • Own technical delivery of managed services, projects, and service IP development.
  • Oversee design, deployment, and lifecycle management of UIC proprietary platforms.
  • Maintain a central engineering pool to support cross-BU delivery.

Pre-Sales & Customer Engagement

  • Partner with Sales & Pre-Sales teams to support GovTech tenders, enterprise bids, and solution design.
  • Provide technical leadership in pre-sales presentations, bid defense, and solutioning workshops.
  • Ensure seamless post-sales support and knowledge transfer.

Operational Excellence & SLA Execution

  • Ensure SLA adherence across all managed services and project engagements.
  • Implement robust monitoring, reporting, and chargeback models to support internal and external accountability.
  • Manage resources across Power Platform, Cybersecurity, NOC, Automation, and Project Engineering functions.

People & Team Leadership

  • Lead and mentor a multi-disciplinary team of engineers, developers, and analysts.
  • Build innovation capacity by fostering a culture of collaboration, creativity, and technical excellence.
  • Develop talent pipelines and succession planning for sustainable growth.

Requirements:

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.
  • 10 years of progressive experience in IT services, system integration, or managed services.
  • Strong expertise in managed services platforms (EUC, Cloud, Networking, Security).
  • Familiarity with government procurement processes (GovTech, IMDA) preferred.
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