Agile Project Management Office

Job Purpose

• Project Overview: The Chorus project is a strategic initiative for Ocean Network Express, a leading global container shipping carrier. This multi-year program involves the complex transition of our core monolithic system into a modern microservices architecture.
• Position Summary: The PMO assistant manager plays a pivotal role in enabling the successful execution of the Chorus project. This individual will support the PMO in fostering an agile culture, ensuring strategic alignment, facilitating cross-team collaboration, and providing critical insights into program health. They will act as a key enabler for our diverse agile teams, helping them to deliver high-quality software and achieve business objectives within a large-scale, distributed environment.

Primary Job Description (Describe the major duties of this position)

• Key Responsibilities:
  a) Program Coordination & Facilitation:
  - Assist in the coordination of large-scale agile events, such as service design workshop, product design workshop, quarterly planning meetings, cross-team synchronization meetings, and stakeholder reviews.
  - Facilitate communication and collaboration between agile teams, business stakeholders, and leadership across different geographical locations (Korea, Singapore, Vietnam).
  - Help manage and track cross-team dependencies and impediments, escalating issues as necessary to ensure timely resolution.
  b) Agile Gvernance & Process Support:
  - Support the establishment and ongoing refinement of agile processes, standards, and best practices across the Chorus program.
  - Assist in defining and tracking key performance indicators (KPIs) and metrics for program health, progress, and value delivery.
  - Contribute to the development and maintenance of program-level dashboards and reports, providing transparency to all stakeholders.
  - Help ensure adherence to agreed-upon agile frameworks (e.g., SAFe, LeSS, or a customized enterprise agile approach) and internal governance policies.
  c) Tooling & Data Management:
  - Support the administration and optimal utilization of agile project management tools (e.g., Jira, Azure DevOps) to ensure consistent data quality and reporting capabilities.
  - Extract, analyze, and present data related to team performance, feature progress, and program velocity.
  d) Risk & Issue Management:
  - Assist in identifying, tracking, and monitoring program-level risks and issues, collaborating with teams to define mitigation strategies.
  e) Knowledge Management & Continuous Improvement:
  - Help organize and disseminate best practices, lessons learned, and relevant documentation across the program.
  - Support the facilitation of Communities of Practice (CoPs) for various agile roles to foster knowledge sharing and continuous improvement.
  f) Stakeholder Communication:
  - Prepare and refine communication materials for various audiences, including executive summaries, program updates, and team-level communications.
  g) Financial Oversight:
  Budget Tracking & Forecasting: tracking overall program spending, forecasting future resource needs, and ensuring alignment with the allocated budget.

Position Qualifications and Experiences

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10+ years of experience in project coordination, project management, or a PMO role within a software development environment.
• Experience in transformation project from enterprise level monolithic software to Micro Service Architecture using DDD (Domain Driven Design) in shipping and logistics industry
• Experience in transformation from enterprise level waterfall project into large scale Agile project in shipping and logistics industry
• Experience in transformation from on-premise enterprise infrastructure into cloud environment including DR (Disaster Recovery) system implementation
• Demonstrated understanding and practical experience with agile methodologies is essential. Experience with scaled agile frameworks (SAFe, LeSS) is a significant plus.
• Familiarity with software development lifecycle (SDLC) concepts, especially in a large-scale enterprise context.
• Strong analytical skills with the ability to collect, analyze, and present data effectively.
• Proficiency in agile project management tools (e.g., Jira, Confluence, DevOps, Rally) is highly desired.
• Excellent communication, interpersonal, and facilitation skills, with the ability to work effectively with diverse teams across different cultures and time zones.
• Proactive, organized, and detail-oriented with a strong sense of ownership.
• Ability to adapt to a fast-paced, complex, and evolving environment.
• Fluency in English (written and spoken) is required. (Given the international nature of the project).
• Experience in the shipping or logistics industry.
• Understanding of microservices architecture concepts.
• Preferred certificates: GCP Associate Cloud Engineer GCP