Site Lead

* The FM acts as the single point of contact between JLL and the client, WPP. As the committed site lead of the WPP office, the FM manages all JLL and vendor headcount with operational oversight of all hard and soft services and event management* The FM will support the Account Manager to meet account objectives, monitoring the delivery of SLAs and KPIs* The FM will propose operating and long-term capital planning and budgeting process as well as attend regular meetings with JLL and the client.* Overall Technical responsibility of facilities service delivery* Responsible for campus facilities operation.* Establish Engineering & Operational procedures and roll out to site FM staff* Ensure compliance with all local statutory regulations* Monitor and ensure all building procedures and performance measures are maintained at all times* Managing all vendors to carry out technical audits / maintenance for all installation as scheduled* Development of technical service standard and provide solutions for technical issues* Initiate planning of Critical Environment procedure and ensure all Critical Environment requirements are met* Initiate a system to measure quality of performance on a quarterly basis* Initiate Preventive Management Program* Participate in emergency response exercises as per client’s requirement* Adhere to Safeguarding and Vistor’s policy and ensure vendors’ compliance* Review and prepare reports for all soft services related matters, including events setup & support* Assess contracts to ensure best value delivered to the Client* Initiate a system to measure quality of performance on a quarterly basis* Prepare monthly management report and ensure effective completion of all incident reports.* Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)* Ensure proper engineering documentation and adherence to the established change management controls for all sites* Support the EHS team to provide guidance to the Site Engineer, Supervisors and Technicians on the requirements of the Health & Safety Program.* Protect the health & safety of staff and others by adhering to and developing guidelines and strategies* Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained* Ensure compliance with statutory regulations on fire, health and safety standards* Ensure compliance with the company's programs and audit programs and participate in engineering community initiatives* Adhere to the company's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies* Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener* Passion for quality – has an eye for detail to make sure the best delivery of services* Self-motivated; confident & energetic* Ability to effectively deal with stressful situations* Flexible – able to adapt to rapidly changing situations* Strongly goal-oriented – able to focus on meeting all performance targets* Is a team player – able to cooperate and work well with others to meet targets* Proven ability to initiate and follow through with improvement initiatives* Exhibits honesty & trustworthiness* Open to new ideas & willing to challenge status quo* Demonstrates proactive & professional approach to customer service and stakeholder engagement* Ability to interact with a wide range of client staff, including senior levels* Ability to manage conflict and balance between client and firm requirements* Has a customer service oriented attitude- Team Leadership (where applicable) * Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels- Project Management & Organizational Skills * Excellent planning & organizational skills to prioritize work and meet tight deadlines * Proven ability to manage multiple and complex operational matters on a daily basis* Capacity to deal with ambiguity and solve complex problems effectively* Analytical, proven ability to solve problems using a quantitative approach* Proven ability to employ holistic approaches and looks at long term solutions* Min. Bachelor’s degree in facilities management, building, business or other related field &/or 3-5 years experience in facilities, property management, hospitality or related field* Has experience working in environment* Knowledge of local occupational health and safety requirements* Knowledge of critical facilities* Knowledge of vendor management for specialized services* Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)* Proven capacity to understand and interpret commercial contracts* Strong budget management and financial analysis skillsAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr