CLIENT RELATIONSHIP EXECUTIVE
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Guangdong was established in 1987 and mainly deals with dried fruits, agricultural products, grain products, sauces, moon cake fillings and a wide variety of food products. We are a professional and experienced wholesaler and food supplier, supplying quality food to local retail shops and to the F&B industry.
Core Responsibilities:- Serve as the primary point of contact for all existing customer accounts and maintain strong customer relationships.
- Handle and process all enquiries, orders, requests, and feedback from existing customers in a professional and timely manner.
- Coordinate with internal departments to ensure timely order fulfilment, delivery, and service support.
- Resolve customer complaints, service issues, and product quality concerns promptly and professionally.
- Identify opportunities for account growth by analysing and understanding customer business needs and purchasing trends
- Work closely with customers to identify factors contributing to any drop in business performance and recommend solutions/develop appropriate follow-up actions
- Maintain accurate customer records and account information in system.
- Good communication and interpersonal skills
- Basic computer knowledge
- Proficiency in mandarin to liaise with mandarin speaking associates
- Prior working experience in food supplies industry is an advantage.
- Office located at Jurong (Toh Guan)
- Monday to Friday 8am-5pm, Alternate Saturdays 8am-2pm
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