Operations Executive
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Join the Chess at Three Singapore Team
Chess at Three is New York City’s premier chess club for kids, and we proudly launched in Singapore in August 2023 . Our mission is simple yet powerful — to teach children aged 3 to 12 the timeless game of chess through fun stories, interactive games, and imaginative play . By turning complex chess concepts into engaging adventures, we help children learn, grow, and fall in love with chess in no time
We are looking for a passionate, energetic, and organized individual to join our growing team at Chess at Three Singapore. This role is perfect for someone who loves working with families and children, thrives in a dynamic environment, and takes pride in creating seamless experiences for customers and tutors alike.
Key Responsibilities Facilities Management- Coordinate maintenance, repairs, and servicing for all centres.
- Liaise with vendors and contractors to address issues such as water leakage, air-conditioning servicing, electrical works, furniture repairs, and general upkeep.
- Ensure all centres operate safely, are well-maintained, and meet internal standards at all times.
- Oversee the daily operations of the centres, ensuring a welcoming, organized, and tidy environment.
- Manage and procure inventory, supplies, and logistics to keep all centres running smoothly.
- Plan and coordinate logistical needs for classes, workshops, and special events, including setup, teardown, and materials preparation.
- Lead logistics and operations for holiday camps, including venue setup, equipment, and materials.
- Train and brief camp runners to ensure consistent standards and smooth camp delivery.
- Support adjustments and on-the-ground troubleshooting, working closely with the Operations Manager and/or Sales team.
- Coordinate with tutors on scheduling, staffing, and training sessions to ensure adequate coverage.
- Ensure all tutor-related administrative processes, records, and communications are timely and accurate.
- Serve as the first point of contact for customer enquiries via WhatsApp, phone calls, and walk-ins.
- Support parents with class sign-ups, onboarding, billing, rescheduling, and other administrative needs.
- Build lasting relationships with customers to support satisfaction and retention.
- Diploma in any discipline (Hospitality, Business, Operations, or related fields preferred).
- Willingness to travel between centres as required.
- Able to work on weekends, with regular duty on either Saturday or Sunday based on centre scheduling needs.
- Comfortable working with ambiguity and adapting quickly to operational changes on the ground.
- Strong problem-solving, coordination, and communication skills.
- Organized, detail-oriented, and able to manage multiple tasks and priorities across locations.
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