Legal Policy Operations: Child Safety Specialist

Overview

Legal Policy Operations: Child Safety Specialist - Trust & Safety at TikTok. The Trust & Safety (T&S) team helps ensure that TikTok’s global online community is safe and empowered to create and enjoy content. You will be part of a global team that detects and removes content across online child endangerment, such as child sexual abuse and exploitation, and you will collaborate with Legal, Policy, and Product & Process teams to manage global, time-sensitive escalations and incidents.

Responsibilities

• Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
• Be aware of and operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be offensive or disturbing.
• Review user escalations related to the most vulnerable in our community.
• Review and assess inbound escalations from Law Enforcement and other teams.
• Execute instant decision-making while analyzing factors such as imminence of danger, sensitivities, and graphic content; coordinate with internal and external partners including law enforcement to protect users.
• Available to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications Minimum Qualifications

• Up to 5 years hands-on experience from either an Investigative or Trust & Safety Analytical role, working on online abuse or a related field.
• Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
• Proven ability to analyze information to assess threat and risk, and strong problem-solving skills.
• Proven ability to make important decisions independently and multi-task under pressure, adapting to changing situations without compromising quality.
• Excellent verbal and written communication skills and the ability to adapt communication style to different stakeholders, including cross-functional teams and law enforcement partners.
• Passionate about protecting children.

Preferred Qualifications

• Experience with Crisis Management, Government Agencies or Law Enforcement is advantageous.
• Knowledge of child safety policies and/or legislation.
• Experience with social media, analytical tools, and online research.
• Ability to work in a high-tempo environment, and adapt to day-to-day challenges of the role.
• Resilience and commitment to self-care to manage the emotional demands of the role.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We strive to do great things with great people. TikTok’s mission is to inspire creativity and bring joy. We foster curiosity, humility, impact, resilience, and an "Always Day 1" mindset to achieve meaningful breakthroughs for our users and our company. Join us to grow together.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to reflect the communities we reach.

Trust & Safety

Protecting the safety of TikTok communities is a demanding and potentially emotionally taxing role. We are transparent about hazards, risks, and implications, and we provide comprehensive wellbeing programs to support physical and mental health. Wellbeing is a shared responsibility across the organization.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Legal
• Industries: Technology, Information and Internet

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