Product Policy Manager

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About the team

The Emerging Products Policy team sits within Trust & Safety and plays a key role in shaping the future of ByteDance's AI-driven innovations. Our mission is to anticipate and address risks in new and rapidly evolving product spaces, ensuring safety remains at the core of innovation. We work closely with partners across Product, Engineering, Research, Legal, and beyond to design forward-looking safety policies, guidelines, and strategies informed by industry best practices and market trends. By building clear frameworks and safeguards, the team helps enable responsible product development while protecting users and strengthening trust in our platforms.

About the role

As a Gen AI Safety Product Policy Manager for Emerging Products in our Trust & Safety team, you will empower innovation in our AI emerging products by researching and defining product risks, and accordingly develop appropriate safety policies, guidelines and strategies. To do so, you will partner with cross-functional stakeholders across the product, engineering, research, legal teams and so forth to innovate and define safety approaches based on leading industry practices and latest market trends. Your work will be critical in shaping ByteDance's AI initiative and ensuring content safety on our platforms

Responsibilities

• Support the safe and responsible development of Tako, an AI-powered tool that enhances search and discovery on TikTok, by assessing risks and designing mitigations, including policy enforcement frameworks, for the deployment of new features
• Work closely with cross-functional partners and internal experts to understand emerging trends or risks and drive the implementation of solutions.
• Provide prompt and professional input from the user safety perspective to support associated product feature launches.
• Cultivate a deep understanding of Chatbot features, and enforcement requirements to support the development, launch and training of effective GenAI policies, guidance and safety strategies.
• Work closely with product teams to promote community well-being and user safety through optimization of product safety features and product strategy.
• Conduct research into Trust and Safety best practices and analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts and develop solutions to resolve.
• Partner with product, engineering, research, ops, legal, and PR teams to innovate our safety approaches based on the latest developments and best practices.

Minimum Qualifications

• 5+ years of hands-on experience working in the technology industry, including at least 2 in this domain with exposure to model training, product policy development, program management, and/or risk assessment.
• Hands-on experience with domain expertise in GenAI, with proven experience in handling sensitive and sometimes graphic material.
• Experience in defining the search domain and space, and in developing deep and trusted partnerships with cross-functional teams.
• Demonstrated experience with a systematic thought process regarding policy, and experienced in working cross-functionally with Product, Data Science, Operations, and R&D to monitor key safety metrics.
• Experienced in verbal and written communication, with the ability to articulate and defend a policy position (such as in high-risk escalations) and lead toward consensus.

Preferred qualifications

• Proven ability to develop sound research methodologies, and to collect, synthesize, analyze, and interpret data.
• Strong project management skills, with the ability to drive and manage the simultaneous delivery of complex projects in collaboration with stakeholder teams, while influencing across all levels and working across different time zones and cultures.