Customer Service
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Location: Dhoby Ghaut
Duration: 2 year contract (Renewable)
Working Hours: 6 days / week rotating shift within retail hours
Salary: up to $3200 + Bonus
- Manage the customer service counter and provide professional, timely assistance to shoppers and members of the public.
- Handle customer enquiries, feedback, complaints, incoming/outgoing calls, paging, and in-house announcements.
- Conduct mall rounds across common and retail areas to identify maintenance issues and inspect marketing communication facilities.
- Manage lost-and-found items and perform general administrative duties as required.
- Support mall promotions, events, loyalty programme redemptions, and other customer engagement activities.
- Promote and educate customers and retailers on digital services, e-vouchers, gift-with-purchase initiatives, and loyalty programmes.
- GCE’O’ Levels and above
- Preferably with 1 or 2 years’ working experience in similar capacity
- A team player and presentable
- Required to work on 6 days rotating shifts including weekends and Public Holidays
- Must be computer literate, customer oriented with good communication and interpersonal skills
*We regret to inform you that only shortlisted candidates will be notified
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