Operations Executive

11 hours ago

singapore SMARTWORKS SPACE PTE. LTD. Full-time
Operations
  • First point of contact for the centre, meeting and greeting all visitors and customers.
  • Serve refreshments upon request by customers.
  • Ensure the center is clean, orderly, and well-maintained.
  • Inspect the center regularly and arrange for repairs/maintenance works when necessary.
  • Conduct routine inventory checks on office and pantry supplies and to requisite when necessary.
Administration
  • Set up new users’ accounts.
  • Carry out monthly billing and client invoicing.
  • Carry out administrative and clerical duties for the centre and for clients as required which may include filing, photocopying, laminating, faxing, mail handling.
  • Manage suppliers/vendors by monitoring contract expiry dates and assist in the procurement or renewal of contracts.
  • Assist in debt management to recover arrears from clients in a timely manner.
Client Management
  • Assist in handing over and taking over of premises when licensees/users move in and move out.
  • Build and maintain strong relationships with clients, to achieve high customer satisfaction and client retention.
  • Handle clients’ requests in a prompt, timely and professional manner.
  • Deal with clients’ complaints to a satisfactory resolution.
  • Assist in monitoring license expiry dates and engage clients early for renewals.
Sales
  • Create and maintain customer databases.
Ad Hoc
  • Perform ad-hoc assignments and any other duties as assigned.
  • Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time.