Operations General Manager
1 week ago
Overview
The Operation General Manager at Mycelium Catering is responsible for overseeing the daily operations of multiple institutional catering outlets, ensuring smooth service delivery, compliance with regulatory standards, and client satisfaction. The role also involves managing and developing teams across different sites, maintaining strong relationships with school management, driving business development through tenders, and delivering overall profitability for the company.
Responsibilities- Oversee operations of canteens across different canteen sites.
- Lead, train, motivate, and develop front-line managers and staff to deliver exceptional hospitality and service standards
- Monitor financial performance, including budgeting, forecasting, and cost controls, and provide timely reports to management and stakeholders
- Conduct staff performance reviews, coaching, and disciplinary actions in a professional and timely manner
- Collaborate with cross-functional teams (culinary & marketing) to promote client expectations and enhance the partner experience
- Drive continuous improvements in customer experience, operational excellence, and service delivery through innovation and collaboration
- Manpower planning to manage deployment of staff across multiple schools.
- Analyze sales data and monitor market trends, competitor activities, and identify opportunities for growth.
- Has a minimum of 5 years food service multi unit management experience; Food and Services industry essential
- Proven coaching and mentoring skills with peers, individuals, and teams
- Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
- General culinary knowledge of basic kitchen practices, protocols and procedures
- Passion for food trends, hospitality, innovation and creative experiences
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