Travel Consultant

Job Description - Travel Consultant EG) Travel Consultant - EG Responsibilities Delight the traveler/travel arranger. Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Connect with the caller to build trust and credibility even if the person is unknown. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation. Build CWT’s commercial value. Sell products that are of commercial value to CWT and contribute to CWT’s profitability. Remain current on CWT products and initiatives that add value to each customer. Adapt and change as requirements of the business change. Strengthen the CWT brand. Represent the CWT brand in how you work on a day-to-day basis. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients. Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special. Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI. Comply with service level agreements. Ensure the use of scripting to complete reservation in accordance to the service standard set by the company. Ability to complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy. Proficient in all reservation aspects, like air, hotel, car, insurance, rail and ferry bookings through GDS and/or with consolidators. Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa. Ensure all transactions are being invoiced on a daily basis. Display a courteous and helpful manner at all times to both clients and colleagues. Use standard greetings of the company at all times. Travel Consultant: Responsible for closure of simple issues in a timely manner, escalated to your seniors for any unresolved issues. Senior Travel Consultant: Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues. Provide guidance to Travel Consultants e.g. on fare calculations, customer services and Client Travel policy. Assist Team Leader in fostering a cohesive working relationship within the team. Qualifications Business Skills Knowledge of reservation systems (GDS), IATA rules and basic faring. Communication Skills Good verbal and written communication skills. Personal Skills Pleasant personality. Willingness to learn and be a team player. Education/Experience Education GCE ‘O’ Level with credit in English. Possess IATA-UFTAA Diploma preferably. Experience 2 years’ experience in a similar capacity, preferably in a travel industry. Use of this website signifies your agreement to the Terms of Use As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us #J-18808-Ljbffr