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Salesforce Business Analyst
4 weeks ago
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About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Job Description
- Collaborate with the team with the aim of delivering overall value to the customer with Salesforce as the core solution.
- Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise documentation.
- Work with the project team to define functional and technical specifications for the new system/functionality/enhancement; Write user stories and design process flows to illustrate desired to-be solutions.
- Translate and convey technical limitations to end-users and collaborate to find alternative workarounds.
- Perform setup and configuration in Salesforce to meet functional requirements and acceptance criteria.
- Understand system functionalities, create test scripts, test & validate functionalities, and facilitate test activities (unit test, SIT, UAT etc.)
- Work with the team to craft role-based training materials, user guides and facilitate training.
- Create, update and maintain relevant project documentation proactively.
- Participate actively in all activities throughout the project lifecycle.
- Track progress against deadlines, identify and highlight risks, ensuring proper communication within the project team.
- Forge strong working relationships with internal and customer stakeholders to handle their requests, operational issues, or queries.
- Specific role-based responsibilities may be assigned based on project requirements, experience, and fit, but these responsibilities will remain within the functional track. Team members may also be evaluated for other tracks if suitable and based on interest.
- Minimum 3 years of experience in Salesforce consultancy, configuration and business analysis.
- Minimally certified in Salesforce Administrator, Platform App Builder and Consultant certificates. Salesforce technical skills are a plus.
- Bachelor's degree in Computer Science or Information Systems preferred.
- Knowledge or understanding of project lifecycle.
- Familiarity in diagramming modelling.
- Strong documentation and writing skills.
- Excellent verbal and written communication skills.
- Excellent analytical and problem-solving capabilities.
- Strong sense of ownership for project/tasks and responsibility.
- Always begin with an end in mind with strong desire to for customer satisfaction.
- Past experience of working in Singapore Public Sector will be advantageous.
- Experience with CI/CD and collaboration tools preferred.
Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.
As "Architects of Positive Futures" , Capgemini actively supports the community in 3 ways:
Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.
Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.
Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.
Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee's stories.
Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Business Development and Sales
- Industries IT Services and IT Consulting
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