CTO, APAC

The role of the APAC Chief Technology Officer (CTO) is to work with our customers in the region to understand their AI transformation journey and ensure Zendesk’s product roadmap aligns with the market trends so we remain at the forefront of CX and AI innovation. The CTO role must synthesize key product inputs from our customers and prospects, align with our Go-To-Market teams, and influence global product strategy. CTOs are expected to advise or manage major strategic transformational projects the Executive team prioritizes. The APAC CTO will work closely with Corporate Development teams on projects, playing a significant role in one to two transactions annually. The APAC CTO will represent the company on AI and AI-based automation in CX. The role will require a passionate, business-oriented technology leader with extensive CX technology experience and a track record of being an industry thought leader and influencer. Overview What you will be doing Responsibilities Drive customer success through the adoption of Zendesk’s products and awareness of our Product vision Act as executive sponsor for key customers throughout the region, to build a strategic partnership and to share the Zendesk product vision, innovation and roadmap. Be a critical partner to Corporate Development influencing strategy, identifying targets, performing due diligence, and assisting in integrations Create unique and differentiated thought leadership content for the company, focused on CX Trends, AI, and data Establish and build a strong connection with the sales and Go-To-Market (GTM) organization to support sales cycles, contribute to marketing campaigns, and develop thought leadership content and delivery speaking with press and analysts relating to our product strategy Operate across all Products to provide a single point of contact or single view from our Product Organization externally and internally Synthesize and amplify key product priorities from our regional customers and influence our global product roadmap accordingly Align with Zendesk’s GTM and Product teams to ensure our messaging reflects our regional priorities based on knowledge gained from APAC customer executives. Support the enablement efforts of our go-to-market teams to influence how they deliver the product vision and CX thought leadership. Influence our Partnering strategy to ensure we develop regional technology partnerships to expand and complement our product capabilities Engage in CX communities and relevant networks in the region How you’ll do it The APAC CTO role requires a strong technical background with an ability to translate product requirements to business impact from an end-customer perspective. Another core skill for this role is being able to gain instant credibility with executives at both prospect and customer accounts. Whether in-person, via conference call or on video, this role requires a confident presentation style which is both engaging and conversational. Actively engage across the Zendesk customer lifecycle process and partner with the extended sales teams to help customers evolve, expand and renew. Being well connected with the sales organization at all levels (from individual contributor up to top management) is key to success since the opinion of the "field" is what will ensure engagement in the most important opportunities. The APAC CTO must also build a strong connection with Zendesk’s GTM, Product and Engineering teams globally. What you bring to the role Innovative and results driven with 10+ years CX experience in an executive capacity at a medium or large organization with leading customer service capabilities A strong product development background, coupled with AI expertise Strong collaborator that works well cross-functionally, across both global and regional teams Demonstrated ability to work in a rapidly changing and competitive environment Passion for both product and customers with an ability to lead cross-functional teams to connect the dots between them Gravitas to engage with C-level executives (CX, CS, IT, Operations) 1:1 and in group settings Systems thinking — seeing possibilities in complexity, creating frameworks to make decisions and structuring projects to pursue ambitious goals Ability to manage through inspiration and influence, making things happen beyond your own team Technical degree or equivalent work experience, MBA desired but not required Translate both business and technical requirements into product development plans Fluent written and spoken English plus additional APAC languages an advantage #J-18808-Ljbffr