Warehouse Manager

Warehouse Manager Location: Singapore Employment Type: Full-Time Reports To: Operations Director / Founder Overview We are undergoing a major transformation into a digitally enabled warehouse: Moving from manual processes into a system-driven, highly visible, real-time logistics environment. The Warehouse Manager will be responsible not only for day-to-day warehouse operations, but also for leading and enforcing digital adoption, ensuring accuracy, efficiency, and seamless coordination across E-commerce, Wholesale, Retail Deliveries, and Packing. Key Responsibilities 1. Warehouse Operations & Inventory Control Oversee daily inbound and outbound operations across E-commerce orders, Wholesale shipments, Retail store replenishments, and internal transfers. Ensure accurate receiving, put-away, picking, packing, and dispatch using both manual and digital systems. Conduct weekly cycle counts, monthly reconciliations, and real-time stock adjustments to minimise discrepancies. Maintain optimal warehouse layout, racking logic, and storage optimisation for fast-moving SKUs. 2. Digital Warehouse Transformation Leadership Lead the shift towards a fully digitized warehouse , including: Implementation and enforcement of OCR-based stock receiving , Adoption of barcode scanning for pick/pack, Utilisation of digital dashboards for stock visibility, Enforcing proper use of the company's inventory management system (IMS/WMS) . Train all warehouse staff in digital tools and create SOPs for new workflows. Identify operational bottlenecks and propose digital or process-based solutions. Ensure data accuracy across all systems and dashboards (inbound, outbound, returns, shrinkage). 3. E-Commerce Fulfilment Management Oversee daily order fulfilment, ensuring speed, accuracy, and packaging quality. Build SOPs for peak periods (11.11, 12.12, Black Friday, CNY) ensuring capacity planning and resource allocation. Track and optimise same-day processing rates, cut-off times, and courier handover accuracy. 4. Wholesale & B2B Shipments Manage bulk order picking, palletisation, carton labelling, and documentation (invoices, packing lists, delivery orders). Coordinate shipments for local delivery, international export, and forwarder pickups . Ensure wholesale orders comply with retailer requirements (barcode placement, carton specs, ASN requirements, etc.). 5. Retail Store Replenishments Coordinate daily/weekly stock drops to retail stores. Ensure accurate movement records and avoid store-level stock discrepancies. Plan delivery routes, schedules, and safe handling of inventory. 6. Packing Operations & Quality Control Ensure all packing follows brand standards for brands. Conduct QC checks for damaged items, wrongly packed orders, and packaging standards. Implement corrective actions for recurring errors and defective inventory. 7. Returns, Exchanges & Warranty Items Manage inbound returns from e-commerce and retail stores. Check product condition, re-stock, rework, or dispose according to SOP. Maintain precise digital logs of return reasons and condition. 8. Leadership & Workforce Management Supervise warehouse assistants, packers, drivers, and part-timers. Plan shift schedules, allocate manpower, and evaluate staff performance. Train staff on new digital tools, handling procedures, safety, and SOP compliance. 9. Safety, Compliance & Maintenance Ensure workplace safety, equipment maintenance, and compliance with regulatory requirements. Enforce safe handling of inventory and maintain a clean, organised warehouse environment. Required Skills & Qualifications Minimum 3-5 years of experience in warehouse or logistics management. Strong understanding of inventory systems, scanning equipment, and digital workflow tools. Experience managing E-commerce fulfilment and B2B shipments . Ability to lead operational transformation and train a team through change. Strong communication, planning, and problem-solving skills. Physically fit to handle warehouse demands when needed. *YOU WILL NEED TO ASSIST WITH MANUAL TASKS LIKE CONTAINER UNSTUFFING/ Key Competencies Digital-first mindset High accuracy & attention to detail Strong leadership and people management Operational discipline & SOP enforcement Time management and prioritisation Resilience during peak season operational pressure #J-18808-Ljbffr