Customer Growth Manager

3 weeks ago

Singapur, Singapore TikTok Full time

Overview

Customer Growth Manager (Programmatic Advertising Direction) at TikTok. The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, including Sales, Marketing, Operations, Account Management, Agency Partnerships, and Marketing Science. The role focuses on driving platform growth by managing DSP partners end-to-end and translating market insights into product requirements and strategic direction.

Responsibilities
  1. Partner Acquisition and Signing: Independently identify, engage, and sign top-tier DSP partners in target regions or industries, expanding the platform's high-quality demand-side ecosystem.
  2. Data-Driven Business Optimization: Analyze collaboration data to formulate and implement traffic operation and growth strategies, enhancing revenue and sustaining growth.
  3. Customer Success and Relationship Management: Establish regular reviews, provide clients with customized data analyses and market insight reports to identify growth opportunities and ensure long-term partnerships.
  4. Market Insight and Product Enablement: Collect and analyze competitor dynamics and partner feedback to support decision-making for iterative product and algorithm optimization.
Qualifications

Minimum Qualifications:

  • Bachelor’s degree or higher.
  • 5+ years in the programmatic advertising industry with experience in customer expansion (BD/sales) and operations at leading platforms (ADX/SSP/DSP).
  • Familiarity with overseas advertising markets and DSPs, 4A agencies, or large programmatic platforms.
  • Excellent English skills for business and technical communication.
  • Understanding of optimization metrics and applicable scenarios for brand and performance advertising.
  • Strong logical thinking, problem-solving, and data-driven root-cause analysis capabilities.
  • Outstanding project management and cross-department collaboration skills.

Preferred Qualifications:

  • Deep understanding of the programmatic advertising (RTB) ecosystem and technical principles; familiarity with the ad trading process and core needs of various participants.
  • Strong data analysis abilities; proficiency in SQL and advanced Excel (pivot tables, functions).
  • Strong business acumen and results-oriented mindset; ownership of client success and platform growth.
About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Global headquarters are in Los Angeles and Singapore, with offices worldwide.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our products help people express themselves, discover, and connect. We pursue curiosity, humility, and impact in a rapidly growing tech company, embracing an "Always Day 1" mindset to achieve meaningful breakthroughs for our users and our company. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills and perspectives. We celebrate diverse voices and strive to reflect the communities we reach.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Marketing and Sales
  • Technology, Information and Internet

Referrals increase your chances of interviewing at TikTok by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Account Director, Customer Growth

    3 weeks ago

    Singapur, Singapore Coupa Software Inc. Full time

    Overview Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate...

  • Account Director, Customer Growth

    3 weeks ago

    Singapur, Singapore Qplusequality Full time

    Overview Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate...

  • Account Director, Customer Growth

    3 weeks ago

    Singapur, Singapore Exari Systems Full time

    1 week ago Be among the first 25 applicants Apply for this JobCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you...

  • Growth Manager

    3 weeks ago

    Singapur, Singapore Merkle Full time

    Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company's...

  • Account Director, Customer Growth

    3 weeks ago

    Singapur, Singapore Coupa Full time

    Overview Get AI-powered advice on this job and more exclusive features. Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We...

  • Account Director, Customer Growth

    2 days ago

    Singapur, Singapore Coupa Full time

    Get AI-powered advice on this job and more exclusive features. Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you...

  • Data & AI Scientist (Singapore-based)

    2 weeks ago

    Singapur, Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our...

  • Manager / Senior Manager, Portfolio Operations

    3 weeks ago

    Singapur, Singapore SG Growth Capital Full time

    Join to apply for the Manager / Senior Manager, Portfolio Operations role at SG Growth Capital . SG Growth Capital is the strategic investment platform of Singapore Economic Development Board (EDB) and Enterprise Singapore. We provide capital, networks and expertise to help portfolio companies scale across the region and globally. Through our investment...

  • Content Marketing Specialist

    7 days ago

    Singapur, Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for multi-location...

  • Growth Manager

    3 weeks ago

    Singapur, Singapore TradingView Full time

    Overview Join the Growth Manager - Singapore role at TradingView. TradingView was founded with a mission to empower people to achieve success on their own terms. We're building a space where anyone can maximize their chances in the financial markets — with the best tools and data at their fingertips. TradingView is trusted by fintech leaders such as...