Head of Agency and Digital Transformation, Asia

Head of Agency Distribution and Digital Transformation, Asia

Entity: Allianz SE Singapore Branch

Job Purpose: This pivotal role leads the agency distribution channel across Asia (Life & P&C) and drives the digital transformation for distribution (agency, bank partnerships, others) and customer experience. The mandate is to develop a next-generation distribution ecosystem aligned with Allianz's Pinnacle 2030 strategy, integrating agency professionalization and digital solutions for growth. The role demands a strategic, innovative leader experienced in delivering results while building long-term capabilities across diverse markets.

• Strategic Leadership: Develop and lead the regional strategy for agency distribution and digital transformation across Asia, elevating operating entities to new heights of excellence. Provide executive-level guidance to ensure alignment between country-level execution and regional/global priorities.
• Agency Channel Development: Drive agency recruitment, training, compensation, retention, productivity, and leadership development across markets. Implement leading practices for agency channel growth, integrating legacy models with new approaches. Promote a customer-focused, digital culture throughout the agency force.
• Digital Transformation of Distribution: Lead the digital strategy for agency, partnerships, and multi-channel sales. Use CRM, analytics, mobile, and AI to enhance sales, recruitment, and customer value. Promote digital platform adoption for streamlined experiences for advisors, partners, and customers.
• Partnerships (Digital Go-to-Market Enablement): Collaborate with bancassurance partners to co-develop differentiated digital-first propositions. Create and refine go-to-market strategies leveraging internal benchmarks and external best practices. Ensure strong partner alignment on joint transformation roadmaps.
• Analytics & Business Planning: Build advanced analytics capabilities to measure and enhance distribution performance. Lead annual business planning, ensuring country plans align with regional growth, profitability, and transformation goals. Monitor and report on performance KPIs, conducting business reviews and financial reporting.
• Performance, Optimization & Efficiency: Deliver regional agency and partnership KPIs across growth, productivity, persistency, and efficiency. Continuously collaborate with entities to refine metrics and processes, driving operational efficiency and effectiveness. Leverage regional performance insights to identify opportunities and adapt strategies.
• Strategic Business Case Evaluation: Collaborate with markets to assess and evaluate business cases, mitigating risks, unlocking opportunities, and ensuring alignment with business objectives.
• Stakeholder Management & Influence: Build robust relationships with key distribution and product stakeholders, Represent the distribution and customer perspective in strategic discussions, and ensure stakeholder voices are integrated into decision-making and innovation processes.

• Degree qualified with at least 15+ years in insurance distribution, with multi-disciplinary exposure to products, digital asset management, technology, or operations, including 5+ years in agency management.
• Language Skills: Fluent in English; proficiency in additional Asian languages is desirable.
• Industry Knowledge: Knowledge of agency sales, sales processes, trend identification, and understanding of products and back-office functions.
• Analytical Skills: Strong analytical and conceptual abilities.
• Communication Skills: Excellent communication skills.
• Stakeholder Management: Strong ability to manage stakeholders effectively.
• Interpersonal Skills: Team player with excellent interpersonal and relationship-building skills.
• AI Skills: AI, ChatGPT and Copilot are an advantage.
• Proven track record in digital distribution transformation across agency and bancassurance.
• Exposure to both Life and P&C products across multiple Asian markets.
• Technical & Industry Expertise: Deep expertise in agency and bancassurance distribution dynamics; proficiency in analytics, CRM, AI, and digital ecosystems; strong knowledge of regulatory and operational environments across Asia.

• We are one of the World's Best Workplaces (Singapore 2024) & Great Place to Work.
• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• Hybrid and flexible remote work options.
• Access to LinkedIn Learning and Degreed for continuous learning and career development.
• Robust and comprehensive benefit offerings for health and well-being.
• Initiatives to support financial wellness through selected discounted Allianz insurance products, pension contributions and our referral bonus scheme.
• Employee Share Purchase Program options.

Allianz Group is committed to equal opportunities and inclusive workplace values. We welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under local laws and regulations.

Join us. Let's care for tomorrow.

Note: Allianz values diverse strengths and experiences; rotation across functions and geographies is encouraged to support personal growth.

• Executive

• Full-time

• Management and Manufacturing
• Industries: Financial Services and Insurance

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