Member Relations Associate

2 weeks ago


Singapur, Singapore MEMBERS ONLY HOSPITALITY PTE. LTD. Full time

MAIN RESPONSIBILITIES

MEMBER EXPERIENCE & COMMUNITY BUILDING
  • Serve as the first point of contact for members, ensuring a welcoming and personalized experience.
  • Build genuine relationships with members, proactively learning their preferences and interests.
  • Support engagement initiatives by executing outreach strategies (WhatsApp, email, direct invitations).
  • Assist in curating and co-hosting membership events, cultural experiences, and Circles.
  • Gather member feedback and relay insights to optimize the member experience.
SERVICE & OPERATIONAL EXCELLENCE
  • Manage reservations, check-ins, and seating arrangements with a service-oriented approach.
  • Ensure smooth front desk operations while maintaining an engaging and responsive atmosphere.
  • Collaborate with the F&B, Events, and Marketing teams to ensure seamless member experiences.
  • Ensure all CRM data is updated in real time, tracking member interactions and engagement metrics.
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