
Executive, Stakeholders Management
4 weeks ago
Purpose of the Role:
Reporting to the Deputy Director, you will work support the Stakeholders Management Department particularly donor engagement and retention by ensuring timely communication, accurate donation processing, and meticulous data management. This includes but not limited to liaising with donors, preparing of reports, and maintaining the integrity of stakeholder information.
Key Responsibilities:
Stakeholders Management
Engage and coordinate with appointed third party fundraisers
Support fundraising operations and initiatives
Track, monitor, and report on KPIs to measure effectiveness
Donor Engagement & Retention
Manage communication with donors on a timely basis through various channels
Follow up with donors on failed transactions and provide service recovery
Proactively engage existing donors to explore opportunities for increased giving, strengthening long-term donor partnerships
Engage and build relationships with walk-in/call-in donors to strengthen donor retention
Data Management & reporting
Perform daily and weekly reconciliation of donations for reporting purposes
Conduct data cleansing, validation, and uploading into our internal CRM system
Generate accurate and timely monthly reports
Administrative & Operational Support
Perform donation data entry and ensure accurate information records in our CRM database (e.g. donation mailers and other sources)
Maintain filing and documentation of department folders
Provide general administrative and operational support to the department when required
Criteria:
Diploma or Degree in Business Administration, Communications, or a related field
At least 1 year of relevant experience, fresh graduates are welcome to apply
Prior experience in handling calls, data and CRM system will be beneficial
Comfortable working with big amount of data
Detail-oriented with strong organisational and data management skills
Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times
Proficient in working within SOPs and processes and apply to work assigned
Strong written and verbal communication skills, with the ability to engage donors and stakeholders professionally
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