Contact Centre Senior Executive

4 days ago

Singapur, Singapore ALLIANCE HEALTHCARE GROUP LIMITED Full time

About the Opportunity

As a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.

Your job responsibilities will include identifying and addressing team issues and conflicts, developing and implementing team strategies and goals, evaluating team performance and providing feedback. You will also collaborate with other Team Leads and Managers to ensure the success of the contact centre.

What You'll Be Doing

  • Assist with escalation and investigation.
  • Provide guidance and support to contact centre team members.
  • Identify and address contact centre team issues and conflicts.
  • Develop and implement contact centre team strategies and goals with the Contact Centre Manager and Head of Department.
  • Evaluate contact centre team performance and provide feedback.
  • Collaborate with other Contact Centre Team Leads and Manager.
  • Preparation of reports when required.
  • Any other tasks as assigned by the Contact Centre Manager and Head of Department.

What We Are Looking for

  • At least 3-5 years of working experience in a Call Centre environment is required for this position
  • Candidates with prior experience with the Healthcare Insurance provider will be an added advantage.
  • Proficient in Microsoft Office Application.
  • Possess good interpersonal, writing and communication skills.
  • Driven to deliver an exceptional customer experience and inspire others to do the same.
  • Might be required to work on certain Saturday mornings depending on the department’s operational needs.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit

#J-18808-Ljbffr

  • Executive, Contact Centre

    4 days ago

    Singapur, Singapore Singlife Full time

    Join to apply for the Executive, Contact Centre role at Singlife Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of...

  • Contact Centre Manager

    4 days ago

    Singapur, Singapore Crawfort Pte Ltd Full time

    You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

  • Executive, Contact Centre Operations

    4 days ago

    Singapur, Singapore MOH Holdings (Singapore) Full time

    Organization / Division Information As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full...

  • Accounts Executive

    4 days ago

    Singapur, Singapore Phoenix Contact Full time

    Get AI-powered advice on this job and more exclusive features. The incumbent will be responsible for managing a portfolio of customer accounts, ensuring timely payment. The ideal candidate will have excellent communication and negotiation skills, with a strong background in accounts receivable management. Responsibilities: Manage a portfolio of customer...

  • Manager (Contact Centre Operations)

    4 days ago

    Singapur, Singapore Ministry of Defence of Singapore Full time

    What The Role Is You will be part of a dynamic team responsible for delivering exceptional customer service at the NS Contact Centre (NSCC), to MINDEF/SAF’s customers who contact us through various service channels such as web chat, emails and phone calls. What You Will Be Working On Develop and implement strategies to optimise service operations and...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore Singapore Press Holdings Limited Full time

    Customer Service Officer (Contact Centre) Customer Service Officer (Contact Centre) Job Type Full-Time Category Administration About Us SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are...

  • Manager, Service Quality Contact Center

    4 days ago

    Singapur, Singapore UOB Full time

    Overview Manager, Service Quality Contact Center – United Overseas Bank (UOB) About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...

  • Analyst, Customer Service and Contact Centre Data Analytics

    4 days ago

    Singapur, Singapore AIA Singapore Full time

    Overview Analyst, Customer Service and Contact Centre Data Analytics role at AIA. To provide insightful data analytics & insights to help Customer Service HOD and other team members make sound, appropriate & timely business decisions. Responsibilities Data collection and analysis: Analysing data from various sources to identify trends, patterns and...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

    Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc. Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. Coordinate and liaise with relevant stakeholders to ensure issues/queries are...

  • Analyst, Customer Service and Contact Centre Data Analytics

    4 days ago

    Singapur, Singapore AIA Hong Kong and Macau Full time

    Analyst, Customer Service and Contact Centre Data Analytics page is loaded## Analyst, Customer Service and Contact Centre Data Analyticslocations: Singapore, SG-AIA Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR-60518**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for...