Senior Social Media Relations Officer

4 weeks ago

Singapur, Singapore Singtel Group Full time

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG

You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful

Make an Impact by

  • Being the point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
  • Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
  • Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
  • Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls.
  • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
  • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
  • Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
  • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
  • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

Skills for Success

  • A Diploma in any discipline with credit in English with at least3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
  • Proficient in Microsoft Office applications
  • Possess strong customer service orientation and proven excellent customer service skills
  • Demonstrate ability to interpret customer needs correctly
  • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
  • Independent and able to work under minimal supervision.
  • OK to work on shift

Rewards that Go Beyond

  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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