Manager, Computer Operator

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About UOB. United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

You will join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments.

• Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance with Standard Operating Procedures
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance with Standard Operating Procedures
• Perform reports printing and distribution
• Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
• Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitored
• Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
• Assist Operations Manager to enhance the operations process and procedure.

• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution with at least 8 years of working experience in relevant work area
• Experience in operating for AS400, Mainframe, Open system (Unix and Windows) platform
• Proficient in using MS Office Suite of products, Remedy incident ticketing system and TrueSight monitoring tools.
• Good communication and interpersonal skills
• Proven ability to work independently and under pressure
• Demonstrate leadership to manage daily workload

• Develop, Engage, Execute, Role Type (GTO), Strategise, Work Experience Level for GTO CWF

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Banking