Service Delivery Manager

4 days ago

Singapur, Singapore IDEMIA Full time

Overview

Join to apply for the Service Delivery Manager role at IDEMIA

Purpose
This role maximizes customer satisfaction and IDEMIA's business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.

Key Missions
  • Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes
  • Monitors customer service KPIs and maintenance budget, and drives associated action plans
  • Manages or oversees dedicated field customer support engineers (internal, subcontractors or third-party maintainers)
  • Ensures adequate communication with customer and internal stakeholders through meetings and reporting
  • Proposes improvements to maintenance strategy throughout the life of the contract
  • Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders
  • Understands technical specification and client requirements, and solution architecture
  • Defines strategy and manages maintenance activities for simple solutions
  • Manages critical situations with the customer potentially with guidance of the lead or expert or senior peer
  • Prepares and communicates Supports Activities Reports
  • Presents results to customer
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Service Delivery Manager

    4 days ago

    Singapur, Singapore AsiaPac Distribution Pte Ltd Full time

    Get AI-powered advice on this job and more exclusive features. Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context...

  • Service Delivery Manager

    4 days ago

    Singapur, Singapore AsiaPac Technology Pte Ltd (a Keppel Ltd company) Full time

    Responsibilities Manage staff assigned/stationed at the customer sites To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term To identify customer needs and oversee Service Delivery within the business context Point of Contact for quality of service and...

  • Service Delivery Manager

    4 days ago

    Singapur, Singapore Black Box Full time

    Join to apply for the Service Delivery Manager role at Black Box Join to apply for the Service Delivery Manager role at Black Box Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. Single point of escalation for the enterprise, including Vendor escalations when...

  • Service Delivery Manager

    4 days ago

    Singapur, Singapore Black Box Corporation Full time

    Primary Roles & Responsibilities · Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. · Single point of escalation for the enterprise, including Vendor escalations when required. · Manage critical situations to ensure proper focus, communication, and relationship...

  • Cloud Service Delivery Manager

    4 days ago

    Singapur, Singapore ENGGSOL PTE. LTD. Full time

    The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery...

  • Service Delivery Manager

    4 days ago

    Singapur, Singapore LPS Full time

    Overview Join to apply for the Service Delivery Manager (Cloud) role at LPS . The Service Delivery Manager (SDM)-Cloud is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud...

  • Service Delivery Manager, Service Leadership

    4 days ago

    Singapur, Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: Service Delivery Manager, Service Leadership NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities. We provide consulting, digital services, technology solutions, and more. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and...

  • Service Delivery Manager – Day 2 Managed Services

    4 days ago

    Singapur, Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    Overview An experienced Service Delivery Manager to oversee the end-to-end delivery and performance of Day 2 managed services. Acting as the primary point of contact for clients, this role ensures alignment with SLAs, operational standards, and customer expectations while driving continuous service improvement. The Service Delivery Manager will bridge...

  • IT Service Delivery Lead

    4 days ago

    Singapur, Singapore Vopak Full time

    Join to apply for the IT Service Delivery Lead role at Vopak Join to apply for the IT Service Delivery Lead role at Vopak Get AI-powered advice on this job and more exclusive features. Start your career as an IT Service Delivery Lead at Vopak and be responsible for contributing to and managing the day to day activities and tasks of the team. You will...

  • Group Service Delivery Manager

    4 days ago

    Singapur, Singapore Detmold Group Full time

    Overview Are you a strategic IT leader ready to make a global impact? We’re seeking a Group Service Delivery Manager to oversee the delivery of IT services across our international operations, ensuring alignment with business goals and exceptional customer experience. Though based in Australia , this is a truly global role — you’ll lead service...